Technical Account Manager I

HORIZONS INCORPORATED•Cleveland, OH

22h•Onsite

About The Position

Horizons Incorporated is an employee-owned company that develops, manufactures, and installs product identification and asset tracking labels. Their technology is utilized in a wide array of high-value applications, including the F-35 Fighter, Boeing Jets, Wal-Mart stores, US Navy ships, the International Space Station, and gas meters. As an employee-owned company (ESOP), employees share in the success of the businesses. Horizons operates through four business units (www.horizonsisg.com, www.mpofcinci.com, www.camcode.com, and www.camcodeglobal.com) serving a global customer base across North America, South America, Europe, Australia, and Asia through locations in Cleveland, OH, Cincinnati, OH, and Bristol, UK. The Technical Account Manager I (TAM) is responsible for maintaining and growing substrate sales within a defined group of ISG B-level accounts. The TAM achieves this by proactively managing relationships with converter customers and supporting improvements in their production and sales or marketing activities that increase the use of ISG materials. The TAM works with key decision makers and influencers at assigned accounts to develop and document an annual account plan focused on production improvements, sales growth, and market development. The TAM maintains regular communication with each account, ensures timely execution of agreed initiatives, and tracks both actions taken and measurable outcomes. Success in this role is demonstrated when customers prefer to work with ISG and choose ISG materials because of the TAM’s ability to improve customer operations, support sales growth, anticipate issues, and resolve problems efficiently. Objectives for this role include maintaining and growing substrate sales within an assigned group of ISG B-level accounts, building strong relationships with converter customers and supporting their production, sales, and marketing efforts, developing and executing annual account plans that drive sales growth, customer retention, and market development, and serving as a trusted partner by identifying opportunities, anticipating issues, and coordinating effective solutions.

Requirements

Demonstrated experience managing complex industrial B2B sales situations, especially involving OEM-specified products.
Ability to read and interpret military or industrial specifications.
Strong technical aptitude, including comfort working with manufacturing equipment and production teams to troubleshoot or improve processes.
Strong written communication, organizational, and project management skills.
Ability to build effective relationships across multiple levels of customer organizations, including operators, production managers, quality managers, sales and marketing personnel, and business owners.
Strong listening skills and business acumen, particularly regarding how small to medium-sized manufacturing companies operate and grow.
Willingness to travel as required, including international travel.

Responsibilities

Manage relationships with assigned converter accounts, including key decision makers and influencers.
Develop and maintain annual account and territory plans with defined sales goals, activity plans, and measurable outcomes.
Work with customer sales, marketing, quoting, customer service, and production teams to increase use of ISG substrates and expand specification use.
Identify opportunities to replace competitive products with Metalphoto or support new application development.
Serve as the primary contact for non-routine customer issues involving orders, quality, delivery, packaging, processing, marketing, specifications, or applications.
Coordinate with internal teams to resolve issues and document solutions clearly.
Maintain regular communication with the Customer Experience Manager regarding account status, opportunities, risks, and emerging issues.
Document customer information, technical knowledge, and key decisions in established systems such as SharePoint or Microsoft Dynamics.
Maintain annual sales forecasts for assigned accounts and communicate changes that may affect business planning.
Develop and maintain technical knowledge of ISG products, processing requirements, and performance specifications.