Technical Account Manager (Founding)
About The Position
We're hiring a founding Technical Account Manager to serve as a key technical partner for our customers. You will sit at the intersection of customer success, engineering, and product. You will own the technical onboarding experience for customers, including setting up and supporting integrations (e.g., Salesforce, SmartAdvocate) and Intake, conducting technical discovery calls, and guiding customers through the setup and use of Supio’s public API and ongoing maintenance of these integrations. You’ll work closely with customer stakeholders and Supio’s internal teams to ensure smooth implementations, scalable integrations, and long-term customer success.
Requirements
- 3+ years of experience in a Technical Account Manager, Solutions Engineer, Implementation Engineer, or similar customer-facing technical role
- Hands-on experience with APIs (REST, JSON, authentication methods such as OAuth or API keys)
- Experience implementing or supporting SaaS integrations (e.g., CRMs, case management systems, data pipelines, VoIP)
- Strong ability to conduct technical discovery and communicate complex concepts to non-technical stakeholders
- Comfortable troubleshooting technical issues across systems and environments
Nice To Haves
- Experience working with legal tech platforms (e.g., SmartAdvocate, Clio, Filevine) or CRM tools like Salesforce
- Familiarity with webhooks, ETL processes, or data synchronization concepts
- Experience reading logs, debugging API calls, or working with Postman / similar tools
- Background working in fast-growing SaaS or startup environments
Responsibilities
- Lead technical onboarding for new customers, including integration setup and configuration of Intake
- Implement and support third-party integrations such as Litify (Salesforce), SmartAdvocate, and other case management or CRM systems
- Diagnose and resolve integration issues in collaboration with Engineering and Support
- Conduct discovery calls to understand customer technical requirements and use cases
- Guide customers through setup and usage of Supio’s public API
- Provide technical best practices, sample workflows, and troubleshooting support for API consumers
- Act as the primary technical point of contact for assigned accounts
- Translate customer needs into clear technical requirements and feedback for Product and Engineering
- Proactively identify opportunities to improve customer workflows through deeper technical adoption
- Partner with Customer Success, Sales, Product, and Engineering to ensure a seamless customer experience
- Help define and improve internal processes for integrations, onboarding, and API support
- Contribute to technical documentation, integration guides, and onboarding materials
Benefits
- Be a founding member of a growing technical customer-facing team
- Work directly with customers building real-world, high-impact integrations
- Influence product direction through close customer feedback
- Competitive compensation, benefits, and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
