Technical Account Manager, DSP Operations

Index Exchange•New York, NY

About The Position

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers. We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large. Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution?

Requirements

3-4+ years of experience in Solutions Consulting, Technical Account management, or similar role in the programmatic space, focusing on DSPs, SSPs or publishers.
Strong leadership skills with a successful track record of managing projects with multiple stakeholders.
Creative thinker with the ability to bring innovative solutions to a technical environment.
Team player with a positive outlook, contributing to a growing organization.
Proven ability to work in a high-growth, fast-paced environment with limited processes.
Highly motivated self-starter with a proactive and success-driven personality.
Exceptional analytical and consulting skills with experience in SQL
Strong verbal and written communication skills.
Extensive knowledge of programmatic advertising (SSPs, DSPs, RTB, publisher and servers, video players, OTT), web and mobile development (HTTP, HTML, CSS, JavaScript, JSON, APIs), and big data/data science

Responsibilities

Oversee the complete lifecycle of DSP partnerships in NA from onboarding to integration.
Provide day-to-day technical support, troubleshooting issues, and assisting account managers with strategic planning.
Act as the main point of contact for technical support, resolving issues, and escalating problems when necessary.
Participate and join POD meetings daily, weekly, as required.
Daily monitoring of Key KPIs and integration health metrics.
Build and maintain relationships with stakeholders, both internally and externally.
Collaborate with commercial counterparts and engage in tickets and threads as required to complete tasks.
Track tasks and initiatives in collaboration with internal and external teams.
Contribute to strategic projects and initiatives with commercial stakeholders, offering insights into larger opportunities for the region.
Identify ways to improve performance and efficiency, using data-driven analysis for DSPs partners.
Understanding the main objectives for our partners and how tasks we are executing for them contribute to growing our SOV.
Use internal BI tools to gain an in-depth understanding of performance related issues, and opportunities to increase revenue.
Regularly review integration health and monitor DSP KPIS, flagging issues and resolving problems with partners proactively.
Serve as a consultant to strategic DSP partnerships, helping them understand product offerings and achieve business objectives.
Develop a deep understanding of Index’s product offerings and exchange functions for both DSPs.
Participate in and support experiments, product releases, and the development of new features on the exchange.
Perform required operational tasks for the region and globally as required.
Ensure proper maintenance and documentation of partners' unique setups and existing problems/issues.
Act as an escalation POC for issues impacting NA DSPs, routing problems to the correct teams or resolving them independently.
Act as an escalation point for issues occurring in APAC/EMEA outside of international working hours.
Support the execution and development of team goals and strategic initiatives through project management and creating presentation decks.

Benefits

Comprehensive health, dental, and vision plans for you and your dependents
Paid time off, health days, and personal obligation days plus flexible work schedules
Competitive retirement matching plans
Equity packages
Generous parental leave available to birthing, non-birthing, and adoptive parents
Annual well-being allowance plus fitness discounts and group wellness activities
Employee assistance program
Mental health first aid program that provides an in-the-moment point of contact and reassurance
One day of volunteer time off per year and a donation-matching program
Bi-weekly town halls and regular community-led team events
Multiple resources and programming to support continuous learning
A workplace that supports a diverse, equitable, and inclusive environment