Technical Account Manager Consultant

TransUnion • Chicago, IL

3d • Hybrid

About The Position

As a Technical Account Manager at TransUnion, you will play a crucial role in ensuring the successful implementation and utilization of our Marketing Solutions for our clients. You will be responsible for building strong client relationships, understanding their needs, and delivering technical expertise and support to help them achieve their goals. You will collaborate with cross-functional teams to onboard clients, ensure the timely and accurate delivery of Audience engagements, and serve as the client advocate by addressing technical inquiries and resolving issues promptly. You are a seasoned professional with an understanding of marketing technology, identity, and data ecosystems. Your ability to translate complex technical concepts into clear, compelling value propositions sets you apart. As a natural communicator, you build strong relationships with customers and internal stakeholders, ensuring collaborative success. Your passion for technology and customer advocacy drives you to deliver exceptional solutions that meet and exceed client expectations.

Requirements

• Bachelor’s degree from an accredited college or university required
• A minimum of 4+ years of experience in technical account management or delivery operations, specific to MarTech/AdTech industry
• Proficient in Excel; Advanced functions such as VLOOKUP, PivotTables, and complex formulas are a plus.
• Analytical and critical thinking skills with the ability to manage multiple partnership relationships simultaneously.
• Strong organizational skills and attention to detail.
• Excellent written and oral communication skills, including communicating with external clients and partner teams.

Nice To Haves

• Experience with developer tools and APIs is a plus.

Responsibilities

• Client Relationship Management: Build and maintain strong client relationships as the primary contact for technical inquiries, issue resolution, and escalations.
• Solution Implementation: Translate client business requirements into technical solutions using TransUnion’s Marketing Solutions. Manage onboarding and deployment, ensuring best practices for integration, scalability, and compliance. Proactively identify and mitigate risks.
• Technical Expertise: Serve as a subject matter expert on TransUnion’s Marketing Solutions. Troubleshoot and resolve technical issues in collaboration with internal teams. Experience with developer tools and APIs is a plus.
• Project Management: Coordinate cross-functional teams to deliver projects on time. Provide status updates and performance reports. Identify process improvements and document key insights.
• Delivery Excellence: Ensure all client deliverables are completed on time and meet agreed specifications, while supporting client retention and growth through proactive engagement and value-added solutions.
• Client Education: Conduct training sessions and workshops to help clients maximize solution value.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees