Technical Account Engineer
About The Position
As a Technical Account Engineer, you serve as the primary technical point of contact for Zoom's most strategic enterprise customers, owning integration challenges from first report through resolution across our full suite of Video, Native, Mobile, and CoBrowse SDKs. Working closely with SDK engineering, Solutions Engineers, and Customer Success Managers, you diagnose complex technical problems, lead customer troubleshooting sessions, and translate real-world pain into documented solutions that enterprise developers worldwide rely on. This role sits at the intersection of deep technical depth and customer impact, offering the chance to shape how some of the world's most demanding engineering teams experience Zoom's developer platform.
Requirements
- 5+ years of experience in developer advocacy, solutions engineering, or developer relations, with a focus on API/SDK integration, troubleshooting, or customer enablement.
- Ability to read code level of JavaScript, TypeScript, and Python, with comfort in debugging code.
- Solid understanding of RESTful APIs, OAuth 2.0 (Server-to-Server and Authorization Code), webhooks, and API rate-limit patterns.
- Hands-on experience integrating or troubleshooting client-side SDKs (Web, iOS, or Android); experience with real-time communication SDKs such as WebRTC, SIP, or SRTP is a plus.
- Ability to analyze network traces, console logs, HAR files, and crash reports to isolate and pinpoint root cause.
- Proven ability to communicate with equal clarity to engineering and product audiences, with strong written and verbal English skills.
Nice To Haves
- Experience with iOS (Swift/Objective-C), Android (Kotlin/Java), CoBrowse technologies, RTMS, media pipelines, or CI/CD frameworks for SDK releases is a bonus.
Responsibilities
- Own end-to-end technical support for enterprise customers integrating Zoom's Video SDK (Web, iOS, Android), Meeting SDK, Native SDK, Mobile SDK, and CoBrowse SDK into their products.
- Debug across the full stack, including client-side JavaScript/TypeScript, native iOS (Swift/Objective-C) and Android (Kotlin/Java), Python backend services, and REST/WebSocket APIs.
- Reproduce, isolate, and document customer-reported bugs using session logs, HAR traces, and SDK diagnostics, then drive resolution in close partnership with engineering.
- Lead technical troubleshooting calls with customer engineering teams to diagnose issues, provide workarounds, and coordinate fixes with Zoom SDK engineering.
- Translate customer pain into engineering action by filing detailed bug reports, advocating for feature requests, and ensuring fixes land in the right SDK release.
- Develop and deliver customer-facing technical documentation, architecture diagrams, migration guides, and release-impact assessments.
Benefits
- Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- We also have a location based compensation structure; there may be a different range for candidates in this and other locations
- As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
