Technical Account Consultant, Canada
Rippling•Toronto, ON
•CA$100,000 - CA$118,400•Hybrid
About The Position
You are the specialist for Canadian Payroll (including Time & Attendance and Time Off integration) and Canadian Benefits for Rippling's customers. You are the definitive internal and external resource on how Canadian payroll connects with T&A and Time Off, and on Canadian benefits administration, including carrier connections, eligibility rules, and compliance requirements specific to Canada. You will support both Canadian TAMs and US-based TAMs who carry accounts with Canadian payroll.
Requirements
- 3+ years of SaaS experience in payroll process, consulting, implementation, or support
- Deep working knowledge of Canadian payroll, including provincial tax and compliance requirements
- NPI certification a must.
- Passion for helping customers and colleagues
- Ruthless prioritization and time management
- Ability to explain complex payroll and benefits scenarios in simple, clear written or verbal communications
- Strong attention to detail and ability to solve complex, interdependent configuration problems
- Interest in actively working with product and engineering teams to feed Canada-specific product gaps into the roadmap
Nice To Haves
- Experience with Canadian benefits administration.
Responsibilities
- Review live customers' pay schedules, tax configurations, and T&A/Time Off connections to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations
- Train customer admins on how Canadian payroll integrates with Time & Attendance and Time Off modules, and address common misconfigurations
- Capture structured feedback on payroll and benefits performance, surfacing recurring themes and Canada-specific insights to Product and Engineering
- Review Canadian benefits setup, carrier connections, and eligibility rules to ensure accuracy and compliance
- Serve as an internal knowledge resource, upskilling TAMs and AMs on Canadian payroll and benefits.
- Provide documented findings and next steps from every engagement and drive engagements initiated reactively by TAMs/AMs or proactively where risk or complexity warrants it
- Build reusable training assets covering Canadian payroll best practices and benefits configuration, plus internal enablement materials for TAMs, AMs, and IMs
Benefits
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
