TEC- Fort Hood, TX , Must have an active Secret Clearance, Immediate Hire

Synertex LLC•Fort Cavazos, TX

10d•Onsite

About The Position

Synertex LLC is seeking Tech Support personnel to provide on-site technical assistance for fielded U.S. Army Command Post computing systems, including IS&A Kubernetes (ISAK), Tactical Server Infrastructure (TSI), and Tactical Edge Computer (TEC). The position supports the U.S. Army Capability Program Executive Office Command and Control Information Network (CPE C2IN) through Global Fielding Services. The role supports military units, fielding activities, experimentation events, testing, and operational exercises at CONUS and OCONUS locations. Work includes installing, configuring, troubleshooting, maintaining, and documenting systems, as well as assisting users, to help keep mission-critical systems operational and ready for employment. The position is full-time, on-site, and requires frequent travel, potentially up to 75%, including short-notice travel and temporary duty assignments. Work outside standard business hours may be needed when mission requirements dictate. The role may involve austere and field environments.

Requirements

Active U.S. SECRET security clearance at the time of employment, with eligibility for access to COMSEC, NATO, CUI, and SIPRNET information.
Demonstrated ability to troubleshoot hardware, software, and network issues in a field environment and document corrective actions.
Ability to travel CONUS and OCONUS on short notice, including CONUS deployment within 12 hours of notification.
Ability to complete required DoD training and certifications within established timelines, including ATCTS registration, DoD IA Awareness, AT Level I, iWATCH, and OPSEC.
Ability to pass applicable background checks and installation access requirements.
For OCONUS assignments, ability to meet required medical, dental, immunization, passport, visa, and accreditation requirements.
Instructor qualification through a Government-approved instructor course if assigned instructional responsibilities.
Ability to lift and move equipment cases weighing up to 50 lbs.
Availability for short-notice travel and temporary duty assignments.
Ability to work outside standard business hours when mission requirements dictate.
Comfort supporting operations in austere and field environments.
Ability to independently handle and move equipment cases weighing up to 50 lbs.
Ability to complete required Government training, certifications, and system-specific qualification requirements within established timelines.

Nice To Haves

Hands-on experience with Linux operating systems, Kubernetes, containers, server hardware, edge-computing systems, and virtualization.
Working knowledge of TCP/IP networking and network troubleshooting.
Qualification under Department of Defense Cyber Workforce Framework (DCWF) Work Role 411 – Technical Support Specialist at the Basic, Intermediate, or Advanced level.
Experience fielding, maintaining, or sustaining U.S. Army Command Post or Mission Command systems.
Experience supporting Army experimentation, testing, and large-scale military exercises.
Instructor certification or formal instructor training.
Familiarity with technical manuals, software configuration management, system updates, and Government reporting systems.

Responsibilities

Provide on-site technical support during Army experimentation and exercise events, including Project Convergence Capstone, Warfighter Exercises, Combat Training Center (CTC) rotations, and Command Post Exercises (CPXs).
Support military units, fielding events, and testing activities by verifying system configurations, software versions, and operational readiness.
Diagnose and resolve hardware, software, and network failures in field environments.
Assist system users and maintenance personnel with troubleshooting, corrective actions, and system operations.
Install, configure, operate, and maintain system components, software versions, and patches.
Verify system configuration and operational status and document updates in Government-directed reporting systems.
Ensure users have access to current technical manuals, technical bulletins, and approved software versions.
Identify and report technical data discrepancies, recurring equipment failures, and systemic issues to the appropriate system proponent.
Cross-train on multiple Mission Command programs and achieve full proficiency within 60 days of hire.
Maintain accurate technical documentation, system updates, troubleshooting records, and field support reports.
When directed, deliver over-the-shoulder, small-group, or formal technical training; maintain classroom training equipment; and submit training After Action Reports.
Perform logistics support and equipment safeguarding duties as required.