Tech Support Specialist

Shift Technology • Boston, MA

7d

About The Position

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results. Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance. As a member of Shift Technology's Infrastructure team, your role will be to: Successfully complete support tickets Successfully complete project tickets Be responsible for following all processes Manage desktop computers, make sure they are compliant with security policies Manage the badge access system Manage computer inventory and system performance Maintaining office printer New user onboarding and offboarding Manage laptop delivery in remote locations Manage the internal Windows App (Intune) Store Maintain great co-worker relationships Deploy new applications from our deployment tool Take care of new responsibilities when needed Drive cross-team collaboration and clear communication to proactively identify risks, ensure alignment, and minimize operational and business impact YOUR TOOLKIT We work with modern technologies and always encourage our team to explore what's new in the market. Our main tools are: Microsoft Azure AD, Intune & Autopilot, Office 365, G Suite, Jira, Confluence Windows Endpoints and Windows Server Cisco Meraki AP Barco ClickShare Patch My PC

Requirements

• Familiarity with Windows, Intune, G Suite, Office, and Active Directory
• Knowledge of computer security, anti-virus, patch management
• Basic knowledge of cloud services (Azure AD, Office 365, G-Suite, Atlassian etc)
• Ticketing system and trouble resolution
• VPN and network connectivity troubleshooting (TCP/IP, OSI Model)
• Documenting problem resolution and routine tasks
• Candidates must be within commuting distance to Boston, MA
• You have a minimum of 3 years experience in desktop/ help desk support
• You are a proactive team member and take pride and ownership of your work
• You are dynamic, curious, and eager to learn; always looking to expand your fields of expertise
• You can work under pressure and still deliver excellent service to our customers

Responsibilities

• Successfully complete support tickets
• Successfully complete project tickets
• Be responsible for following all processes
• Manage desktop computers, make sure they are compliant with security policies
• Manage the badge access system
• Manage computer inventory and system performance
• Maintaining office printer
• New user onboarding and offboarding
• Manage laptop delivery in remote locations
• Manage the internal Windows App (Intune) Store
• Maintain great co-worker relationships
• Deploy new applications from our deployment tool
• Take care of new responsibilities when needed
• Drive cross-team collaboration and clear communication to proactively identify risks, ensure alignment, and minimize operational and business impact

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)
• Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information.
• Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed