Senior Tech Support Specialist

UnitedHealth Group • Farmington, CT

6h • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the "communities" we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma/GED
• 1+ years of experience in Information Systems (IS)
• 1+ years of Windows Desktop support experience
• 1+ years of experience with Microsoft office
• 6+ months of customer service experience
• Access to reliable transportation and valid US driver’s license
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

• Provides direct support for projects, complex work requests and tasks and other technical requests
• Evaluates technical products and customer environments and recommends solutions
• Provides Tier 2 and 3 support in all areas of the departmental service portfolio
• Largely self-directed once assigned work and functions with considerable independence
• Provides excellent customer service to all levels of employees including customers, peers and leadership
• Participates and engages in team meetings, team building activities and other opportunities to strengthen the department
• Leads by example
• Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
• Represents the department and company in a positive and professional manner
• Participates in the evaluation and estimation of routine work requests and minor projects
• Adheres to all Optum/UGH, American Health Network and departmental policies and procedures
• Follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
• Use advanced troubleshooting methodologies that provide efficient, effective resolutions and minimize impact to the customer
• Maintains detailed and accurate records in workload management, asset management and administrative applications
• Adheres to deadlines
• Actively maintains education and cross-training on all departmental areas of expertise
• Maintains required certifications
• Assist management in identifying opportunities for process improvement within the department

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED