Tech Support Specialist

OneMain Financial • Evansville, IN

1d • Hybrid

About The Position

OneMain is currently hiring for Tech Support Specialists to join our OneSupport team. OneSupport is an internal help desk that provides technical and account support to OneMain team members. We strive to assist the company in all technical aspects and provide support through inbound calls and chats. Applicants must display a strong aptitude for customer service and be motivated to learn financial and technical skills. A comprehensive 10-week training program is provided to all new team members along with excellent opportunities for career growth and development.

Requirements

• Strong verbal and written communication skills
• Aptitude for critical thinking and problem solving
• Capability to multitask
• Open minded towards change and dynamic workplace
• Flexible and Adaptable
• Customer Service Mindset
• High attention to detail
• Ability to work independently and within a team
• HS Diploma/GED

Responsibilities

• Password Administration
• Chat Support
• Supporting customer applications, account servicing, and branch balancing
• Basic technical support for issues related but not limited to desktops, laptops, printers, network infrastructure, iPads, Remote Access, mobile devices, and email
• Assisting other departments with responsibilities and business needs

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED