Tech Support Specialist Trainee

Daikin • Waller, TX

12d • Onsite

About The Position

The Technical Support Specialist participates in structured training to develop the technical knowledge, diagnostic skills, product understanding, and customer support capabilities required to perform Technical Support Specialist responsibilities. This role is ideal for HVAC new grads or those new to the industry looking to grow an exciting and rewarding career in HVAC Technical Services.

Requirements

• Basic technical aptitude and willingness to learn
• Developing diagnostic and troubleshooting skills
• Ability to follow technical procedures and document information accurately
• Customer service orientation
• Collaboration and communication skills
• Actively learns from experienced team members, follows established procedures, asks appropriate questions, documents work accurately, and builds capability to perform Technical Support Specialist responsibilities.
• Entry-level role; prior related experience not required
• Qualified applicants must be legally authorized for employment in the United States.
• Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Nice To Haves

• Technical, HVAC, customer service, or hands-on service exposure preferred
• Technical school or equivalent experience required.
• EPA certification preferred
• NATE preferred

Responsibilities

• Participate in structured technical training for one or more product lines
• Learn to support installation, startup, controls, commissioning, and operational issue resolution under guidance
• Assist experienced Technical Support Specialists with troubleshooting and customer support activities
• Develop working knowledge of product documentation, service procedures, and technical support processes
• Shadow senior team members to understand customer interaction, issue documentation, and escalation practices
• Assist with basic technical documentation and knowledge article updates
• Support product launch and technical training activities in a learning capacity
• Identify recurring product or support questions and share observations with the team
• Perform other duties as assigned

Benefits

• equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.
• The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed