Tech Support Intern

YMCA of Metro Atlanta•Atlanta, GA

4d•Onsite

About The Position

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. NATURE AND SCOPE: Under the direction of IT Services Directors, the Tech Support Intern provides entry-level operational and technical support to the IT Services department, assisting with activities required for successful execution of projects or processes.

Requirements

Currently enrolled working towards a technical degree
Knowledge of Microsoft Windows and Office personal computer environment
Thirst for knowledge, intellectual curiosity
Logical and efficient
Keen attention to detail
Self-motivated and directed, and works independently with normal supervision
Ability to effectively execute tasks
Ability to work effectively in a team setting
Strong customer-service / user-experience orientation
Excellent interpersonal skills abilities
Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy.
Must be legally eligible to work in the US without current or future sponsorship.

Nice To Haves

Knowledge about the YMCA Movement a plus

Responsibilities

Collaborate with all IT teams to ensure smooth, reliable, and secure operation of software and systems.
Understand the deployed infrastructure and systems within the scope of assigned tasks.
Participate in projects to acquire, install, maintain / upgrade and repair the environment.
Monitor and report progress and accomplish desired results within specified timeframes.
Provision end-user devices (e.g., workstations, phones, printers) for deployment to staff.
Deploy operating system and pre-packaged software using manual or automated deployment tools.
Ensure the appropriateness, technical validity and performance of all work being placed into production.
Build rapport with and engage other IT Services team members.
Escalate incidents with accurate documentation and stay engaged to ensure timely resolution.
Promptly inform management of any critical issues, especially inappropriate computer hardware or software use, so systems are not abused, and the organization’s integrity is not compromised.
Maintain IT asset inventory and storeroom.
Accurately document instances of equipment installation, failure, repair and removal, as well as moves and changes.
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
Maintain system documentation and develop help sheets and FAQs.