Tech Support

Bay Alarm Company•Concord, CA

3d•Remote

About The Position

Provide remote technical assistance to Bay Alarm customers and Bay Alarm employees related to alarm system/access control/CCTV/IP networking/remote panel services including installation, programming, troubleshooting, user operation, etc. Occasionally assist with Central Station projects such as remote programming for area code splits, acquisitions, etc.

Requirements

Basic computer skills required - Word, Excel, remote programming software etc.
Ability to make use of electronic reference documents.
Must be able to work independently with minimal supervision.
Basic electronic knowledge and alarm installation and/or service skills required.
Basic networking skills required, DVR configuration, port forwarding, access from the internet, etc.
Customer service telephone skills required.
Telecom, IP network, and cellular knowledge required.
Final applicant will need to have the ability to pass a pre-employment screening process.

Responsibilities

Answer incoming technical support phone calls from customers and employees.
Respond in a timely manner to email requests for technical assistance.
Troubleshoot alarm systems using remote programming software.
Assist with general IP networking issues, router configuration, port forwarding, etc. using remote access software
Assist with configuration and troubleshooting of Total Connect and other remote panel services.
Support older hardware and alarm systems not installed by Bay.
Remain current with new products and technologies by attending Bay University classes.
Other duties as assigned.