Tech Support & Inside Sales Specialist

TheCoTeam•Las Vegas, NV

3d•Onsite

About The Position

This role is for a Technical Support & Inside Sales Specialist who is trustworthy, eager to learn and grow, and enjoys helping customers navigate technology, especially fiber optics. The ideal candidate is technically inclined, curious about how things work, and possesses excellent customer service skills via email, phone, and chat. A steady work history, pleasant disposition, and high emotional intelligence are also key. This is a full-time, in-person position located at 2875 E Patrick Ln #I, Las Vegas, NV 89210, with a Monday-Friday schedule, hours to be determined. The role reports to Rosie, the Customer Experience Director.

Requirements

Excellent customer service skills (email, phone, chat)
Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
A steady work history (3 years between job changes)
Pleasant disposition and High EQ
Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
Experience with CRM or ticketing systems

Nice To Haves

Experience with fiber optic test equipment
Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
BICSI, FOA, or equivalent fiber optic industry certification
Bilingual - Spanish is a plus

Responsibilities

Provide initial technical support by triaging issues, solving them if possible, and escalating when necessary via phone, chat, and email.
Troubleshoot fiber link issues, including loss budgets, connector quality, and test equipment interpretation.
Guide customers through proper fiber testing procedures and advise on next steps, specifying projects and project layouts.
Maintain accurate records in the CRM.
Identify and convert upsell and cross-sell opportunities into sales.
Follow up on leads, quotes, and sample requests.
Support sales efforts and grow customer relationships.
Assist with product training and develop training guides and troubleshooting documentation.
Represent Cleerline at events and customer visits.