Inside Sales Support Specialist - HVAC

First Supply LLC • Eau Claire, WI

2d • Onsite

About The Position

The Inside Sales Support Specialist - HVAC is a customer-focused role dedicated to delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and contribute to a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, and attention to detail.

Requirements

• Associates Degree in HVAC or equivalent experience
• Extensive HVAC product knowledge
• Strong computer skills
• Ability to assess customer needs and provide customer satisfaction
• Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment
• Comfortable reading and understanding blueprints and engineering drawings
• Strong written and verbal communication skills
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved

Responsibilities

• Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding HVAC product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of HVAC products, services, and industry trends.
• Other duties/responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree