Inside Sales Support Specialist

First Supply LLC • Fitchburg, WI

1d • Onsite

About The Position

The Inside Sales Support Specialist is a customer-focused role supporting HVAC products and solutions, delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and support a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, attention to detail, and the ability to build working knowledge of HVAC products, applications, and customer needs.

Requirements

• High School Diploma or equivalent required.
• Computer knowledge and skills with the ability to learn First Supply LLC’s business systems.
• Ability to assess customer needs and provide customer satisfaction.
• Ability to communicate information and ideas effectively with customers by telephone and in person.
• Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved.

Nice To Haves

• Prior HVAC knowledge/experience strongly preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and digital platforms.
• Support the sales team by preparing HVAC-related quotes, processing orders, and managing customer accounts in the ERP/CRM system.
• Provide timely information regarding product availability, lead times, and alternatives for out-of-stock items.
• Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
• Collaborate with sales and operations teams to ensure accurate and timely order fulfillment
• Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
• Maintain up-to-date knowledge of products, services, and industry trends.
• Other duties/responsibilities as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED