Tech Support Engineer (TSE)

KLA•Austin, TX

About The Position

The CAPRES Technical Support Engineer (TSE) is a technical team member responsible for supporting complex semiconductor equipment in demanding production environments. The role independently handles technical issues that cannot be resolved through first-line support, with an emphasis on equipment availability, rapid recovery, root-cause troubleshooting, and minimizing customer production downtime. Support is provided remotely by phone, email, and remote diagnostics, as well as onsite at customer locations across the U.S. The engineer serves as an equipment specialist and technical escalation point for Field Service Engineers and customers, and leads resolution of complex equipment and subsystem issues in collaboration with Field Service, Engineering, and Product Engineering teams in the U.S. and Denmark. Specialized equipment and product training is part of the role, and most training requires travel outside the U.S.

Requirements

Bachelor’s degree with at least 2 years of demonstrated experience, or an equivalent combination of education and experience in engineering applications.
Hands-on experience with semiconductor equipment, metrology inspection, or other highly complex automated systems.
Ability to troubleshoot complex systems involving electrical, electronic, mechanical, motion-control, laser/optical, and software interfaces.
Strong analytical and problem-solving skills, including the ability to use system logs, diagnostic data, inspection reports, and test results to identify failures and determine corrective actions.
Ability to independently lead advanced technical troubleshooting and equipment recovery, with a focus on returning semiconductor equipment to production and minimizing customer downtime.
Experience working directly with Field Service teams and customers, including technical escalations, customer communication, and coordination of cross-functional engineering teams.
Ability to work independently and collaboratively in a fast-paced, customer-focused semiconductor environment.

Nice To Haves

Experience in project management and customer relations, including leading or driving multidisciplinary teams to resolve complex technical issues.
Experience with 4 Point Probe Sheet Resistance and Hall metrology.
Experience with MOKE metrology.

Responsibilities

Serve as an equipment specialist and technical escalation point for Field Service Engineers and customers, providing product knowledge, troubleshooting expertise, and technical solutions.
Provide remote support by phone, email, and remote diagnostics, as well as onsite support at customer locations across the U.S.
Lead troubleshooting of complex semiconductor equipment and subsystem issues, determining the actions needed to restore equipment to production and minimize fab downtime.
Act as technical lead during critical equipment issues, working with Field Service, Engineering, and Product Engineering teams in the U.S. and Denmark to identify root causes and develop solutions.
Lead development and implementation of Plans of Action for critical equipment issues and provide clear technical direction to Field Service teams during equipment recovery.
Diagnose complex equipment problems requiring an in-depth understanding of system architecture, operating principles, hardware, software, and electromechanical subsystems.
Document troubleshooting activities, technical findings, root causes, corrective actions, and postmortem analyses to support knowledge sharing and continuous improvement.
Collaborate across international and cross-functional teams, including hosting technical discussions between teams in the U.S. and Denmark.
Participate in specialized equipment and product training to develop and maintain advanced technical expertise.