Tech Support & Compliance Analyst
Trexon•Hudson, OH
•Onsite
About The Position
The IT Tech Support & Compliance Analyst is responsible for providing day-to-day technical support to end users while ensuring the organization maintains compliance with applicable IT standards, regulations, and internal policies. This role blends hands-on troubleshooting with documentation, auditing, and process improvement to support a secure and efficient IT environment.
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 2–5 years of experience in IT support, systems administration, or similar role, preferably within a manufacturing or industrial environment
- Strong understanding of manufacturing processes and business systems
- Proven experience in IT infrastructure management, systems integration, and cybersecurity
- Excellent communication, and problem-solving skills
- Strong knowledge of Windows operating systems and desktop support
- Familiarity with Microsoft 365, Active Directory, and basic networking
- Experience with ticketing systems and remote support tools
- High attention to detail, especially with documentation and compliance tasks
- Ability to manage multiple priorities and work independently
- Understanding of cybersecurity fundamentals and access control
Responsibilities
- Provide Tier 1 and Tier 2 support for hardware, software, and network issues
- Respond to helpdesk tickets, troubleshoot problems, and resolve in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365, email systems, and business applications
- Assist with onboarding/offboarding employees (account setup, access control, equipment provisioning)
- Maintain IT asset inventory and documentation
- Support IT compliance initiatives
- Assist in maintaining and updating IT policies, procedures, and documentation
- Participate in internal and external audits by gathering evidence and responding to requests
- Monitor user access and permissions to ensure proper controls are in place
- Help enforce cybersecurity best practices, including password policies, MFA, and endpoint protection
- Track and remediate compliance gaps or vulnerabilities
- Identify recurring technical issues and recommend long-term solutions
- Assist in system updates, patching, and maintenance schedules
- Contribute to continuous improvement of IT processes and documentation
- Support backup, disaster recovery, and business continuity efforts
Benefits
- Comprehensive benefit package
- 9/80 work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
