Tech Support Analyst

Interscripts, Inc.•Chantilly, VA

5d•Onsite

About The Position

InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you!

Requirements

2-3 years of experience in technical support, especially in an international calling context.
Proficiency in English, both written and verbal, with clear communication skills.
Strong problem-solving and analytical abilities to identify quickly and resolve technical issues.
Ability to work independently and collaboratively in a team environment.
Familiarity with support ticketing systems, CRM tools, and customer service protocols.

Nice To Haves

Spanish Fluency is a plus.
Healthcare Claims Experience Preferred

Responsibilities

Provide exceptional technical support to international clients via phone, email, and chat.
Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems.
Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process.
Collaborate with team members and cross-functional departments to resolve complex issues swiftly.
Escalate critical issues to senior support or development teams when necessary.
Contribute to the creation of support documentation, training materials, and knowledge-sharing resources.
Ensure a high level of customer satisfaction with prompt and effective issue resolution.