Tech Support Analyst Associate

Northwestern Memorial Healthcare•Chicago, IL

5d•Onsite

About The Position

The Technical Support Analyst Associate reflects the mission, vision, and values of Northwestern Medicine (NM), adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Technical Support Analyst possesses advanced knowledge of desktops, laptops, mobile devices, and associated operating systems and peripherals. Additionally, the analyst has in-depth understanding of networking (wired and wireless), printing and printing hardware, telephony support, and audio-visual support. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests, as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: Leveraging AI, automation, and rollout of advanced cyber controls that support digital transformation strategies. Implementing advanced technologies in clinical and administrative areas. Furthering the development of the end-user support model to help enhance modern infrastructure.

Requirements

0-3 years of experience in technical support or related discipline.
Basic support knowledge of desktops, laptops, and mobile devices, including MS Office products, printers, telephony hardware, and network configurations (wired and wireless).

Nice To Haves

Bachelor’s Degree in a related field.
I.T. related certification.

Responsibilities

The Technical Support Analyst Associate will have primary responsibility for maintaining all NM endpoint hardware and core software including but not limited to computing devices, pagers, printers, telephony and telephony hardware, operating systems, core software and some specialized software/systems including NM’s electronic health record.
To that purpose, the position provides business-use guidance as well as technical guidance for end user technologies.
The role includes hardware and software deployment as necessary.
This position requires participation in an on-call support to ensure the availability and performance of our systems.