Tech Specialist 4 - Annapolis Junction, MD

M.C. Dean, Inc•Annapolis Junction , MD

9h•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 4 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The position requires a strong understanding of networking principles and system administration skills to troubleshoot and support complex systems.

Requirements

TS/SCI with Polygraph required.
High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
Associates with 10+ years of experience or
Bachelor's Degree with 7+ years experience or
Master's Degree with 5+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions.
Vendor certifications for electronic systems preferred.
Reliable attendance at customer site during work hours required by customer.
Ability to work a flexible schedule that includes occasional nights and weekends.
Ability to travel CONUS and OCONUS.

Responsibilities

Analyze system performance and recommend improvements.
Provide support to the system administration and engineering team using advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems.
Communicate with customers, manufacturers, vendors, and system administrators.
Train system users and other system support personnel.
Analyze and modify preventive maintenance checklists for system changes.
Troubleshoot system performance issues and implement corrective actions.
Organize and prepare detailed documentation of system performance, including service request records and analysis.
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems.
Provide on-site system support post-deployment.
Read and interpret engineering drawings.
Understand SOP and SOW documentation.
Ensure test lab equipment is maintained.
Interface with the engineering team to ensure design efficiency.
Interface with internal and external customers demonstrating excellent oral and written communication skills.
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios.
Read blueprints, schematics, and statements of work (SOW).
Coordinate with field personnel and/or engineering team to discuss any potential installation issues.
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site.
Conduct research and development on new system manufacturers (i.e., access control, intrusion detection, and closed-circuit television systems).
Perform research, selection, modification, design, maintenance, and/or development of Technical Security equipment and systems.
Independently and as part of a team, review, analyze, and resolve difficult and complex technical security problems.
Resolve or recommend solutions to overlapping and conflicting security requirements by utilizing knowledge, skills, and abilities, including the ability to interpret various directives, rules, and regulations.
May act as a subject matter expert, requiring formal and independent learning and the ability to translate this expertise into recommendations in specific circumstances.
Communicate orally with customers and groups on technical security-related issues.
Write reports to document mission events, research findings, procedures, and other technical security-related issues.