Tech Specialist 3 - Washington, DC

M.C. Dean, Inc•Washington, DC

1d•Onsite

About The Position

The Technical Specialist 3 will join the Security and Electronic Systems (SES) business unit, which designs, engineers, integrates, operates, and maintains electronic security services. These services include intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers.

Requirements

Ability to obtain a Top-Secret clearance
High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 8+ years of experience or Bachelor's Degree with 5+ years experience or Master's Degree with 3+ years experience
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Vendor certifications for electronic systems preferred
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel CONUS and OCONUS
Exposure to computer screens for an extended period of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
Listen to and understand information and ideas presented through spoken words and sentences
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration team
Use advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors, and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
Provide on-site system support post-deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with the engineering team to ensure design efficiency
Interface with internal and external customers
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blueprints, schematics, and statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e., access control, intrusion detection, and closed-circuit television systems)
Perform all duties with minimal direct supervision