Tech Specialist 1 - Tysons, VA

M.C. Dean, Inc•Tysons, VA

1d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 1 to join its Security and Electronic Systems (SES) business unit. SES designs, engineers, integrates, operates, and maintains electronic security services for federal, local, and commercial customers. These services include intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems. The Tech Specialist 1 supports system administration and engineering, analyzes system performance, troubleshoots hardware, operating systems, networks, and electronic security systems, and recommends or implements improvements. The role includes desktop setup and imaging, user training, preventive maintenance, documentation, research and development, and on-site support after deployment. The specialist works with customers, vendors, manufacturers, field personnel, system administrators, and engineering teams, and performs duties with minimal direct supervision. The position requires reliable attendance at customer sites during customer work hours, a flexible schedule that may include occasional nights and weekends, and the ability to travel within and outside the continental United States. Applicants must be able to obtain a TS/SCI clearance; selected applicants will be subject to a government security investigation and may need to meet U.S. citizenship eligibility requirements for classified access.

Requirements

High school diploma or GED and at least 6 years of experience installing, troubleshooting, and/or testing electronic security systems, or an associate degree and at least 4 years of such experience.
Ability to obtain a TS/SCI clearance; selected applicants will undergo a government security investigation and may need to meet U.S. citizenship eligibility requirements for access to classified information.
Reliable attendance at the customer site during customer-required work hours.
Ability to work a flexible schedule that includes occasional nights and weekends.
Ability to travel within the continental United States and outside the continental United States.
Ability to perform duties with minimal direct supervision.
Ability to sit and be exposed to computer screens for extended periods.
Ability to reach by extending hands or arms in any direction and manipulate objects with finger dexterity, such as using a keyboard.
Ability to understand spoken information, communicate information verbally, and read and understand written information.
Ability to apply general rules to specific problems and identify and understand another person's speech.

Responsibilities

Analyze system performance and recommend improvements.
Support the system administration and engineering team.
Troubleshoot systems and operating systems using advanced networking principles and system administration skills.
Communicate with customers, manufacturers, vendors, and system administrators.
Train system users and other system support personnel.
Analyze and modify preventive maintenance checklists to reflect system changes.
Troubleshoot system performance issues and implement corrective actions.
Prepare detailed documentation of system performance, including service request records and analysis.
Set up desktop hardware and operating systems, load imaging software, and update antivirus software.
Conduct in-depth research and evaluate research performed by Technical Specialists to assess existing and future systems.
Provide on-site system support after deployment.
Read and interpret engineering drawings, blueprints, schematics, and statements of work.
Understand standard operating procedure (SOP) and statement of work (SOW) documentation.
Maintain test lab equipment.
Interface with the engineering team to ensure design efficiency.
Communicate effectively with internal and external customers in writing and verbally.
Conduct research and development of complete systems and analyze interoperability and constructability scenarios.
Coordinate with field personnel and engineering teams about potential installation issues.
Answer support calls and help field personnel and system administrators resolve installation issues at job sites.
Research and develop knowledge of new system manufacturers, including access control, intrusion detection, and closed-circuit television systems.