Life safety Program Support Specialist 1 - Tysons, VA

M.C. Dean, Inc•Tysons, VA

20h•Onsite

About The Position

The Life Safety Program Support Specialist provides operational and administrative support to project managers, engineers, leadership, and onsite teams in a government environment. The role supports the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding, and daily program operations across a multi-building campus. It also involves onsite customer coordination, maintenance scheduling and resource dispatch, training and office administration, and tracking materials and deliveries across the Washington Metropolitan Area.

Requirements

High school diploma with 6 or more years of experience, or an associate degree with 4 or more years of experience, or a bachelor's degree with 0 or more years of experience.
Proficiency with Microsoft Word, PowerPoint, and Outlook, and working knowledge of Excel.
Ability to learn and adapt to new software, platforms, and workflow tools.
Comfort using Microsoft Teams, Google Drive, and multi-platform digital environments.
Strong written and verbal communication skills.
Ability to multitask, organize priorities, and work independently.
Strong customer-service orientation and ability to remain calm under pressure.
Professional, personable, and optimistic attitude.
Strong initiative and composure in difficult or high-pressure situations.
Skill in conflict de-escalation.
Team-oriented, adaptable, and service-focused.

Nice To Haves

Experience with federal or Department of Defense contracting environments.
NICET I certification in Fire Alarm Systems.

Responsibilities

Respond to phone calls, emails, and customer inquiries as an onsite coordinator.
Create, update, and track work requests in the Computerized Maintenance Management System (CMMS).
Document customer interactions through trouble tickets, service orders, and operational notes.
Schedule maintenance activities and dispatch resources to coordinate service delivery.
Follow up with customers about status updates and issue resolution.
Provide short-notice coverage for Dispatcher/Scheduler duties when required.
Support Program Management with meeting notes, report formatting, and document management.
Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.
Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation.
Manage office operations, including supply ordering, inventory control, and uniform issuance and stocking.
Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.
Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.
Consolidate purchases, shipments, and deliveries for clear visibility and efficient processing.
Pick up and deliver items within the Washington Metropolitan Area and coordinate with vendors, M.C. Dean headquarters staff, and IT support.