Tech SME - Telecom and Network Technician

GoIntellects Inc.•Washington, DC

8d•Hybrid

About The Position

This is a long-term contract position with the government, requiring a hybrid work arrangement in Washington, DC. The role involves significant in-person interviews. The Tech SME - Telecom and Network Technician will be responsible for administering key IT management platforms, managing integrations, providing technical support, and maintaining telecom and phone systems. The position requires a strong understanding of IT asset management, network support, and excellent communication and leadership skills.

Requirements

Proven experience as a Technical SME or similar role.
Minimum of 10 years in IT asset management and network support.
Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
Strong analytical and problem-solving skills.
Ability to interpret data and provide actionable insights.
Excellent communication and interpersonal skills.
Demonstrated leadership abilities.
Track record of successfully driving IT initiatives and projects.
Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Nice To Haves

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate).

Responsibilities

Administer Kaseya IT management platform for endpoint monitoring, policy configuration, deployment, health monitoring, updates, and issue resolution.
Manage Oomnitza integrations with other IT systems (Kaseya, Intune, Absolute) for asset tracking and reporting, and generate reports on asset utilization, compliance, and lifecycle status.
Administer and configure Microsoft Intune for endpoint management, including device enrollment, policy management (MDM/MAM), app deployment, security settings, and troubleshooting.
Provide technical assistance to end-users for hardware and software issues across desktops, laptops, and mobile devices, acting as a primary contact for IT inquiries.
Resolve support tickets promptly, escalate complex issues, and support device deployment, imaging, and configuration.
Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
Monitor system performance, identify and resolve issues, recommend improvements, and conduct periodic health checks and updates.
Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows, including troubleshooting steps and system changes.
Generate regular reports on IT asset usage, endpoint compliance, and system performance.
Install, configure, and maintain Avaya phone systems (handsets, voicemail, system servers).
Manage, test, and troubleshoot analog and digital fax lines.
Monitor voice and data lines, coordinating with external telecom carriers and service providers to resolve outages.
Handle moves, adds, and changes (MACs) for all staff extensions and telecommunications hardware.
Support Qmatic customer journey and queue management systems, troubleshooting system endpoints (ticket printers, digital signage, audio-visual displays).
Coordinate with IT and facility stakeholders to ensure seamless integration between Qmatic software and the organization's LAN/WAN infrastructure.