T030 - Tech SME - Telecom and Network Technician

Collaboredge Inc.•Washington, DC

8d•$78 - $86•Hybrid

About The Position

This role involves providing technical expertise in telecom and network support, with a focus on IT asset management and endpoint administration. The position requires managing various IT management platforms, ensuring system integrations, providing technical support to end-users, and maintaining IT systems. Key responsibilities include Kaseya administration, Oomnitza integrations, Intune backend administration, technical support, system maintenance, and documentation. Additionally, the role involves supporting telecom and phone systems (Avaya) and Qmatic customer journey systems.

Requirements

Minimum of 10 years in IT asset management and network support.
Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
Strong analytical and problem-solving skills.
Ability to interpret data and provide actionable insights.
Excellent communication and interpersonal skills.
Demonstrated leadership abilities.
Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.
Proven experience as a Technical SME or similar role.

Nice To Haves

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred.

Responsibilities

Administer Kaseya IT management platform for endpoint monitoring, policy configuration, and troubleshooting.
Manage Oomnitza integrations with other IT systems for asset tracking and reporting.
Administer and configure Microsoft Intune for endpoint management, including MDM/MAM policies and app deployment.
Provide technical assistance to end-users for hardware and software issues across various devices.
Support device deployment, imaging, and configuration.
Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
Monitor system performance, identify issues, and recommend improvements.
Collaborate with IT teams to optimize workflows and improve system efficiency.
Conduct periodic health checks and updates for IT systems and infrastructure.
Maintain detailed documentation for IT system configurations, policies, and workflows.
Generate regular reports on IT asset usage, endpoint compliance, and system performance.
Install, configure, and maintain Avaya phone systems.
Manage, test, and troubleshoot analog and digital fax lines.
Monitor voice and data lines, coordinating with telecom carriers to resolve outages.
Handle moves, adds, and changes (MACs) for staff extensions and telecommunications hardware.
Support Qmatic customer journey and queue management systems, including troubleshooting system endpoints.
Coordinate with IT and facility stakeholders for seamless integration of Qmatic software with LAN/WAN infrastructure.