Hybrid Title/Role: T030 - Tech SME - LAN and Network Technician

Collaboredge Inc.

2d•Hybrid

About The Position

This role is for a Tech SME - LAN and Network Technician, with a hybrid work arrangement. Local DMV candidates are preferred. The position involves significant responsibilities in Kaseya Administration, Oomnitza Integrations Administration, Intune Backend Administration, Technical Support, System Maintenance and Integration, and Documentation and Reporting. Key performance indicators include System Uptime, Ticket Resolution Time, Asset Data Accuracy, Policy Compliance, and User Satisfaction.

Requirements

Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.
Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.
Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.
Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.
Bachelor’s degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Nice To Haves

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred.

Responsibilities

Utilize the Kaseya IT management platform for efficient endpoint monitoring.
Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
Monitor device health, apply updates, and address alerts generated by Kaseya.
Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.
Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.
Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
Deploy and update apps, security settings, and configurations via Intune.
Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
Implement secure device management practices, including encryption, remote wipe, and conditional access policies.
Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
Support device deployment, imaging, and configuration for new or existing users.
Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
Conduct periodic health checks and updates for IT systems and infrastructure.
Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
Document troubleshooting steps, resolutions, and system changes for future reference.
Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.