Tech & Sim Support Specialist -Tier1/2

Covista•Addison, IL

8d•$38,894 - $68,341•Onsite

About The Position

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center. The Specialist III is required to provide an intermediate level of support to the SimCare Center, requiring approximately 10 hours per week. This role involves responding to requests, service calls, and equipment setup assistance on short notice, and attending/supporting all Simlab on-site training, webinars, and conferences. The Specialist must ensure all equipment is set up and in good working order, and provide intermediate level of support for various simulation equipment including Laerdal and Gaumard Manikins, Podium PCs, WOW Carts, Medsures dispense cart, Learning Space AIO computers, AV Display control boxes, LCD TV monitors, Cameras, and conference equipment. The role also includes support for Learning Space Website/Server and Nurses Station computers and network printers, as well as setup for training sessions with conference phones. The position also involves performing support tasks for classroom and lab equipment, completing other duties as assigned, and complying with all policies and standards.

Requirements

2 years’ experience with desktop support or in a help desk Required
2 years’ experience with Microsoft Active Directory in a large network environment Required
Entry level experience with networking, data, and voice systems. Required
Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
Advanced PC troubleshooting skills.
Good working knowledge with Hardware/Software installation in a network environment.
Knowledge of printer troubleshooting and repair.
Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required
Ability to lift up to 50 lbs.

Nice To Haves

Associate's Degree in a technical field Preferred
Experience with classroom equipment Preferred
MCP and A+ certification Preferred

Responsibilities

Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
Builds images and software packages to deploy.
Assists Student Workers and Support Tech I with Student Help Desk support issues.
Assists in the supervision of Student Workers and/or temporary workers.
Ensures lab equipment is meeting the requirements of the Academic delivery.
Assists in maintaining lab security of equipment and software at all sites.
Assists with network, server, and telecommunication support.
Follows standard operating guides and ensures compliance.
Participates in training and evaluative sessions and recommends methods to improve lab environments.
Performs troubleshooting and support functions for staff, students, and faculty.
Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work).
Provide an intermediate level of support to the SimCare Center (approx. 10 hours per week).
Respond to requests, service calls and equipment setup assistance on short notice.
Attend and support all Simlab on-site training, webinars and conferences.
Ensure all equipment is setup and is in good working order.
Provide intermediate level of support for SIMLABS: SAM II Model, Computer and Sim Scopes, Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes, Podium PCs (2) and Projectors (2), WOW Carts and laptops (4).
Provide intermediate level of support for Prep Area: Medsure dispense cart and computer.
Provide intermediate level of support for Control Room / Simbay: Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations, Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras, Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3), Laerdal SimMan 3G, laptop, software updates and daily operations, Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
Provide intermediate level of support for Briefing Rooms: Computers/LCD display/AV and Conference equipment, Learning Space Website/Server Support.
Provide intermediate level of support for Nurses Station: Computer and Network Printer.
Provide intermediate level of support for Miscellaneous: Setup for training sessions with conference phone as needed.
Perform support tasks for classroom and lab equipment.
Completes other duties as assigned.
Performs other duties as assigned.
Complies with all policies and standards.