Tech Support Specialist

Entarian•Silver Spring, MD

15h•$25 - $28•Remote

About The Position

Entarian is seeking a Tech Support Specialist to support services for Vessel Monitoring System (VMS) vTrack software end users on behalf of NOAA's Office of the Chief Information Officer (OCIO). This position is eligible for fully remote work; however, intermittent travel to the Government site for meetings, training, and working sessions at the Silver Spring, MD facility may be required.

Requirements

BS in Information Technology, related discipline, or equivalent.
At least 1 year of relevant experience
Experience with ServiceNow ITSM, specifically management of knowledge articles ServiceNow Knowledge Base
Excellent communication skills, both written and spoken
Excellent organizational skills
Must be able to handle a high stress environment
Ability to develop and maintain effective working relationships with team members
Ability to cooperate with a variety of people (team members and government clients) to achieve results
Must be a US Citizen or Lawful Permanent Resident and able to pass a background investigation to obtain a security badge to enter the applicable government facility.

Nice To Haves

Experience with JIRA ticketing system desired

Responsibilities

Assist with providing VMS vTrack customer support to all divisional VMS users, anglers, USCG, science center employees, and state enforcement officers
Manage VMS vTrack account requests and non-disclosure agreements and create accounts in accordance with legal and security confidentiality requirements
Complete VMS tickets/work orders assigned
Maintain knowledge of each VMS program vendor’s type-approved units, their specific data flows and satellite coverage, status of type approvals, status of VMS-required fisheries; apply the knowledge to the reimbursement and vTrack registration processes, and communications with industry and the public
Support other tasks as assigned

Benefits

Medical, Rx, Dental, and Vision Insurance
401(k) retirement plan with company-matching
11 Paid Federal Government Holidays
Paid Time Off (PTO)
Basic Life & Supplemental Life
Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Employee assistance program (EAP)
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Professional Membership Reimbursement
Employee Referral Program
Competitive compensation plan
Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company’s performance