Tech Support Specialist
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Optum Desktop Support Technicians are responsible for supporting ProHealth Care in the form of providing timely and enthusiastic remote and onsite desktop support. Customer Service and Communication skills are a must and are critical to the success of this role. These technicians are expected to be able to work both independently and as part of a team and be able to adapt to new technologies within the ProHealth Care hospitals and clinics. Daily support duties include addressing level 1 incident and problem tickets as well as requests and tasks within ServiceNow. Technicians will be required to monitor the break/fix and task queues. Examples of daily support issues include hardware and software issues, network issues, fax, phone, scanning and printing issues. Examples of tasks include PC/phone/printer moves, new PC and phone setups, data jack patching, software installs and installing various peripherals.
Requirements
- High School Diploma/GED
- 1+ years of technical support experience
- 1+ years of experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners
- 1+ years of experience with the deployment, repair and maintenance of software such as the Microsoft 365 Suite and Windows operating systems
- Ability to lift 40 lbs., work in an environment of varying temperatures
- Willing and able to work on call as per business needs
- Candidate must be located in Pewaukee, WI area as this is an onsite role
- Access to reliable transportation and valid US driver’s license with the ability to navigate within buildings/units/floors and travel throughout the service delivery area
Nice To Haves
- Familiarity with general networking, Server, Telecom and customer/server concepts
Responsibilities
- Hardware Requests – ServiceNow
- Incidents, Tasks and Incident Tasks - ServiceNow
- Inventory Management - ServiceNow
- Image Computers - SCCM
- Hardware Deliveries
- Project Management Support - ServiceNow
- PDS PC/Laptop Repairs (Warranty Repair only)
- Misc. Device Repairs: Ergotron Carts, Sennheiser, Logitech, Cisco phones (All Cisco Warranty phones (8800, 7900 models)), Printers, Label Printers, Scanners, Network hardware, Server deployments, Pagers – AMS paging, Cellular phones – T-Mobile
- Generate shipping label, work with shipping department to help generate Topaz eSig
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
