Tech Service Engineer
Techmer Career•Clinton, TN
•Onsite
About The Position
We are Techmer PM — the world’s foremost materials design firm, creating custom polymers that make up essential products. Through our long-standing partnerships with processors, original equipment manufacturers, and product designers, we’ve worked for decades to tackle manufacturing and business challenges through sustainable, future-minded solutions. We are currently seeking a Technical Service Engineer for our Clinton, Tennessee facility.
Requirements
- Degree in polymer science, chemistry, engineering preferred.
- Five + years of experience in plastics industry (or related) processes needed.
- Experience in Excel, Word & PowerPoint
- Great oral and written communication skills
- Knowledge of plastic testing analytical test methods
- Knowledge of plastic extrusion & customer processes (molding/film/fiber etc.)
- Ability to learn, apply, and expand technical knowledge in product development
- Ability to interpret and explain analytical and testing data
- Complete training and professional development as determined by management
Nice To Haves
- Experience in Salesforce would be preferred
Responsibilities
- Complies with and enforces all company safety procedures and completes all safety training as required
- Identifies and cultivates opportunities to improve working area conditions
- Reports on all safety related incidents
- Acts as the main point of contact for assigned work orders for the company
- Own technical execution of new product developments through commercialization
- Monitors and drives assigned work orders to on-time completion
- Notifies management of roadblocks to completing work and assist in removing roadblocks as needed
- 100% notification of late work orders to the work requestor prior to work order being late
- Turns in raw material code paperwork and assist in raw material code generation
- Enters formulations into ERP system based on work order, customer, and property requirements
- Enters quality tests and parameters into ERP system based on formula, product, and customer requirements
- Research new raw materials and takes part in vendor discussions for either off-sets of current materials or new raw materials
- Support pricing and margin objectives through formulation and material selection decisions
- Generates costings upon request and with new developments and sends to internal requestors
- Develops go-to product lists for product recommendations for various use cases
- Participates in Kaizen events to optimize process, reduce and eliminate non-conformance and rework and reduce manufacturing costs.
- Own assigned customer cases through closure, including customer communication
- Coordinate internal product quality cases with relevant teams through root cause analysis & corrective actions
- Drive reduction of repeat claims (0 repeats) for assigned products and customers
- Coordinate with QA, review of customer cases for trend identification and correction
- Partner with Sales to support customer trials, approvals, and launch timelines
- Support new business development and sales growth through technical expertise, new product launches, and customer conversions
- Support in creating marketing literature and exhibits as requested
- Leads and participates in customer technical discussions
- Provide technical input that supports margin improvement and cost optimization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
