Tech Ops Senior Analyst
About The Position
Support the deployment, localization and support of global/core business system solutions including integration with other systems and data alignment to satisfy business requirements. Translate business needs into IT solutions by leveraging the Global PMI Tech portfolio, offering to deliver services required by the function and promote the worldwide suite of applications. Understand and support the Global Application Portfolio. Proactively recognize business needs not covered by it. Communicate and align on solutions with the Global function. Build and maintain strong relationships with business units (e.g. Manufacturing, Quality), central functions, and regional partners. Actively collaborate with all entities to guarantee that business requirements are met in an efficient way and act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Operational Excellence, Logistic supply chain). Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solve issues as they occur in day-to-day business. Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services and ensure compliance with GxP (Good [x] Practice) requirements.
Requirements
- Legally authorized to work in the U.S.
- Commutable distance to Aurora, CO.
- 6+ years proven track of experience in deploying global IT systems (Manufacturing or Quality Assurance areas experience is an asset).
- An analytical mind with a university degree or equivalent experience in Information Systems, Computer Science, Automation & Robotics, Engineering or related fields.
- Service management experience (ITIL certification is a plus)
- Experience in both Waterfall and Agile methodologies (certification in project management e.g., PMP is a plus).
- Experience working in/with IT Operations or Service teams with an understanding of MES, LES, SCADA integration, Industry 4.0, IIoT, AWS cloud).
Nice To Haves
- Manufacturing or Quality Assurance areas experience is an asset
- ITIL certification is a plus
- certification in project management e.g., PMP is a plus
Responsibilities
- Support the deployment, localization and support of global/core business system solutions including integration with other systems and data alignment to satisfy business requirements.
- Translate business needs into IT solutions by leveraging the Global PMI Tech portfolio, offering to deliver services required by the function and promote the worldwide suite of applications.
- Understand and support the Global Application Portfolio.
- Proactively recognize business needs not covered by it.
- Communicate and align on solutions with the Global function.
- Build and maintain strong relationships with business units (e.g. Manufacturing, Quality), central functions, and regional partners.
- Actively collaborate with all entities to guarantee that business requirements are met in an efficient way and act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Operational Excellence, Logistic supply chain).
- Provide maintenance and support for local and global IT system solutions.
- Perform troubleshooting and solve issues as they occur in day-to-day business.
- Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services and ensure compliance with GxP (Good [x] Practice) requirements.
Benefits
- Competitive base salary
- Potential to receive a discretionary annual bonus
- Company medical, dental and vision plans
- Flexible spending accounts for health care and dependent care
- Health savings accounts
- 401(k)/Deferred Profit Sharing (DPS) Plan with 5% employer matching contribution and an annual employer contribution
- Paid vacation time
- Paid sick time
- 12 paid company holidays
- 3 paid floating holidays
- Paid parental leave
- Paid family and medical leave
- Paid bereavement leave
- Paid sick and safe time
- Paid public emergency leave
- Paid time off for jury duty
- Paid time off for certain activities relating to their status as a victim of domestic violence, sexual assault, stalking, or crime
- Unpaid national guard and reserve leave
- Unpaid civil air patrol leave
- Unpaid qualified volunteer leave
- Unpaid time off for employees engaging in certain activities relating to criminal proceedings
- Basic life insurance
- Accidental death & dismemberment (AD&D) insurance
- Short-term and long-term disability insurance
- Option to purchase supplemental life and AD&D coverage for themselves, spouse, and dependent children
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
