Tech Ops Senior Analyst

Philip Morris International U.S.•Aurora, CO

18h•Onsite

About The Position

At Philip Morris International (PMI), the company is undergoing a transformation to deliver a smoke-free future, offering significant opportunities for career growth and innovation. Success is driven by individuals committed to this purpose and progress. The Tech Ops Senior Analyst will support the deployment, localization, and maintenance of global/core business system solutions, including system integration and data alignment to meet business requirements. This involves translating business needs into IT solutions using the Global PMI Tech portfolio, understanding and supporting the Global Application Portfolio, and proactively identifying unmet business needs. The role requires building strong relationships with business units (e.g., Manufacturing, Quality), central functions, and regional partners, acting as an IT service and solution facilitator for IT factory-based systems. Key responsibilities also include providing ongoing maintenance and troubleshooting for local and global IT systems, ensuring compliance with relevant policies, procedures, standards, and GxP requirements.

Requirements

Legally authorized to work in the U.S.
Commutable distance to Aurora, CO.
6+ years proven track of experience in deploying global IT systems (Manufacturing or Quality Assurance areas experience is an asset).
An analytical mind with a university degree or equivalent experience in Information Systems, Computer Science, Automation & Robotics, Engineering or related fields.
Experience working in/with IT Operations or Service teams with an understanding of MES, LES, SCADA integration, Industry 4.0, IIoT, AWS cloud).

Nice To Haves

Service management experience (ITIL certification is a plus)
Experience in both Waterfall and Agile methodologies (certification in project management e.g., PMP is a plus).

Responsibilities

Support the deployment, localization and support of global/core business system solutions including integration with other systems and data alignment to satisfy business requirements.
Translate business needs into IT solutions by leveraging the Global PMI Tech portfolio, offering to deliver services required by the function and promote the worldwide suite of applications.
Understand and support the Global Application Portfolio. Proactively recognize business needs not covered by it. Communicate and align on solutions with the Global function.
Build and maintain strong relationships with business units (e.g. Manufacturing, Quality), central functions, and regional partners. Actively collaborate with all entities to guarantee that business requirements are met in an efficient way and act as IT service and solution facilitator for IT factory-based systems (Manufacturing, Quality, Warehouse Management, Operational Excellence, Logistic supply chain).
Provide maintenance and support for local and global IT system solutions. Perform troubleshooting and solve issues as they occur in day-to-day business.
Adhere to relevant policies, procedures, and standards to achieve quality and compliance of solutions and services and ensure compliance with GxP (Good [x] Practice) requirements.

Benefits

competitive base salary
potential to receive a discretionary annual bonus
company medical, dental and vision plans
flexible spending accounts for health care and dependent care
health savings accounts for those that choose to enroll in a high deductible health plan (HDHP)
auto-enrolled in our company’s 401(k)/Deferred Profit Sharing (DPS) Plan, which provides for both annual 5% employer matching contribution and an annual employer contribution
allotment of paid vacation time
paid sick time
12 paid company holidays
3 paid floating holidays
paid parental leave
paid family and medical leave
paid bereavement leave
paid sick and safe time
paid public emergency leave
paid time off for jury duty
paid time off for certain activities relating to their status as a victim of domestic violence, sexual assault, stalking, or crime
unpaid national guard and reserve leave
unpaid civil air patrol leave
unpaid qualified volunteer leave
unpaid time off for employees engaging in certain activities relating to criminal proceedings
basic life insurance
accidental death & dismemberment (AD&D) insurance
short-term and long-term disability insurance
option to purchase supplemental life and AD&D coverage for themselves, spouse, and dependent children