Tech Lead

3stepIT•Warren, MI

2d•Hybrid

About The Position

The Tech Lead drives the successful technical delivery of IT solutions, ensuring projects meet established timelines, quality standards, and performance expectations. Working with software engineers, project managers, product owners, and business and technical stakeholders, the role translates business needs into actionable technical solutions and helps determine how those solutions will be implemented. The Tech Lead ensures requirements are documented, converted into development tickets, and prioritized to support efficient delivery. The role is also the technical owner for designated solutions, which may include ERP, AssetIQ, CRM, ServiceNow, or Finance systems. It requires a broad understanding of 3stepIT’s products and services and detailed functional architecture knowledge of assigned solutions. The Tech Lead primarily owns solutions used locally in the United States and works with stakeholders to shape solution strategy and vision. This is a hybrid role based in the Warren, New Jersey or Dallas, Texas office, combining remote work with regular in-office attendance to support collaboration with business stakeholders, technical teams, and leadership. The role reports to the Global IT Business Partner.

Requirements

Bachelor’s degree in Information Technology, Software Engineering, Computer Science, or a related field, or equivalent relevant professional experience.
At least 3 years of experience as a Tech Lead, preferably in a technology-driven, complex business environment.
Proven experience leading technical teams and delivering large-scale IT projects.
End-to-end business process understanding.
General knowledge of cloud platforms such as AWS, Azure, or Google Cloud, and modern development practices such as CI/CD and Agile methodologies.
Strong understanding of software architecture, design patterns, and development best practices.
Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
Proactive approach and willingness to take action.
Ability to balance short-term business pressures with long-term system health.
Excellent collaboration and communication skills, including the ability to communicate across organizational functions.
Knowledge of cybersecurity principles and data protection standards.
Familiarity with ITIL or other IT service management frameworks.
General knowledge of Agile or Scrum methodologies.

Responsibilities

Lead technical decision-making, provide guidance on best practices, and promote consistent implementation across projects in the assigned focus area.
Lead robust, scalable, and secure solution design in collaboration with architects and other stakeholders.
Collaborate with project managers, business analysts, vendors, and other teams to align technical initiatives with business objectives.
Communicate technical concepts and project progress to non-technical stakeholders, and participate in project and sprint planning and estimation.
Drive application and system performance, security, and scalability.
Lead resolution of challenges and ensure project risks are identified and mitigated.
Ensure relevant technical documentation is created, maintained, and accessible.
Ensure development items are documented as user stories and that roadmaps and backlogs remain up to date.
Own and ensure delivery of technical project outputs unless a dedicated Project Manager has that ownership.
Own partnerships and DevOps for selected platforms, systems, and applications.
Own assigned solutions at a technical level and understand their construction and the processes they support.
Help define the strategy and vision for assigned solutions with stakeholders.
Potentially own partner contracts and project budgets; oversee consultant work and performance.
Ensure compliance with relevant security and data policies and standards.
Stay current on technologies, industry trends, and best practices, and promote appropriate adoption within the team.