Tech Lead, (Integrations) – Groups & Events

IHG•Atlanta, GA

2d•Hybrid

About The Position

The Tech Lead – Groups & Events plays a senior technical leadership role within IHG’s Groups & Events ecosystem, supporting the design, integration, and stability of complex, enterprise‑scale technology solutions. This role partners closely with Product Managers, Business Analysts, and external vendors to translate business outcomes into sound technical direction across multiple interconnected systems. This is a business-problem-driven technical role centered on shaping solution direction, guiding cross-system design, and ensuring reliable delivery within a highly integrated, vendor-supported environment that underpins group sales, booking, and hotel fulfillment workflows.

Requirements

Proven experience providing technical leadership in complex, enterprise‑scale environments with multiple integrated systems
Strong ability to synthesize business needs and guide solution design through influence rather than direct authority
Experience partnering closely with Product Managers and Business Analysts to shape and deliver integrated solutions
Sound technical judgment and architectural thinking, with a strong focus on system stability, performance, and scalability
Comfort operating in ambiguity and evolving problem spaces, particularly in vendor‑supported delivery models
Clear, confident communication skills with the ability to translate technical concepts for business stakeholders
Ownership mindset for end‑to‑end solution health, from design through production support and continuous improvement
Solid experience in software development and system integration environments, with the ability to assess design, integration patterns, testing approaches, and operational impacts
Strong understanding of enterprise application architecture, integration patterns, and system lifecycle management
Experience supporting or leading systems that rely on multiple platforms, services, and third‑party vendors
Ability to design and monitor technical KPIs related to performance, reliability, and service levels
Experience guiding systems through full lifecycle phases: design, delivery, testing, deployment, stabilization, and optimization
Depth of technical knowledge sufficient to challenge assumptions, identify risks, and guide teams at the design and delivery level

Nice To Haves

Experience in hospitality, travel, or other high‑transaction, customer‑facing enterprise platforms
Exposure to global sales, booking, or event management ecosystems
Prior experience supporting large‑scale, vendor‑led technical solutions

Responsibilities

Act as the primary technical partner for Groups & Events initiatives, working alongside Product Managers and Business Analysts to break down complex business problems into clear, executable technical direction
Translate business requirements related to group booking, housing, rooming lists, and hotel fulfillment into cohesive technical solutions across integrated platforms
Provide technical leadership across vendor‑led and internal systems, ensuring alignment with enterprise architecture, security, and integration standards
Guide system integration efforts across multiple technologies, validating design decisions for scalability, reliability, and long‑term maintainability
Define and support system testing strategies (including reliability, scalability, and maintainability), review outcomes, and ensure remediation actions are completed
Monitor live environments and proactively identify, analyze, and resolve system issues in a structured and timely manner
Support delivery planning by contributing to scope definition, dependency mapping, risk identification, and mitigation strategies
Define, track, and report technical performance KPIs to support service level improvements and continuous optimization
Serve as a technical advisor to cross‑functional stakeholders, clearly explaining trade‑offs, risks, and recommendations to both technical and non‑technical audiences