Tech II, Deskside Support - 1st Shift

GXO Logistics • Horn Lake, MS

7d

About The Position

As a Deskside Support Technician II at GXO, you will support and troubleshoot the GXO end-user environment and execute device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. The role supports escalated technical issues and end users in a warehouse or supply chain environment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. on the first shift.

Requirements

• At least 1 year of experience supporting end-user equipment and telephony equipment.
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment.

Nice To Haves

• Associate degree, bachelor’s degree, or vocational training in a technical field of study.
• 3 years of warehouse experience supporting end-user equipment.

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues.
• Maintain and manage workload through a computerized ITSM ticketing and tracking system.
• Troubleshoot hardware, software, and networking issues on laptops, PCs, thin clients, and mobile devices.
• Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose, and correct issues.
• Support, troubleshoot, and train end users on Microsoft Office applications, including Office 365 email and Outlook.
• Execute device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets.

Benefits

• Full health insurance, including medical, dental, and vision.
• 401(k).
• Life insurance.
• Disability insurance.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed