Tech Hub Assistant (Friends Of Parkside) - ACC Member

Lead For America • Detroit, MI

24d • Onsite

About The Position

The Tech Hub Assistant is a full-time American Connection Corps (ACC) AmeriCorps service position with Friends Of Parkside in Detroit, Michigan. The ACC Member supports Friends Of Parkside staff in expanding digital equity and opportunity for residents of The Villages at Parkside and the surrounding eastside community. The role builds on the organization’s Community Tech Workers project and supports digital literacy training at the Parkside Tech Hub, a City of Detroit Certified Tech Hub, and at offsite locations where residents gather.

The Member assists with staff-led digital literacy classes and open-lab hours, provides individual learner support under staff direction, helps deliver offsite classes, and supports outreach to bring more residents—especially seniors—into the program. The role also assists with volunteer engagement and partner coordination, collects and compiles program data, and helps document outcomes and support sustainability planning. All activities are performed under the guidance, supervision, and direction of program and host-site staff.

Tech Hub services are available Monday through Thursday, 10:00 a.m. to 5:00 p.m., with some evenings and weekends upon request. Topics include computer and internet basics, Gmail, Google Workspace, Zoom, smartphones, cybersecurity, and scam protection. Members serve approximately 40 hours per week and complete 1,200 service hours during the term, scheduled from December 7, 2026, through August 13, 2027.

The service year includes a week-long virtual national cohort orientation, a week-long in-person Winter Institute with travel, lodging, and a per diem covered, twice-monthly virtual skills training, self-paced curricula with opportunities to earn badges and credentials, a community listening tour, dedicated one-on-one support from a Lead For America Program Coordinator, and twice-monthly peer pod meetings.

Requirements

• Passion for community service and connecting neighbors to digital tools, skills, and opportunities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.
• Must be a U.S. Citizen, National, or Lawful Permanent Resident.
• Must hold a high school diploma or GED equivalent.
• Must be at least 17 years old by the start of service.
• Must not have already served four or more AmeriCorps State/National terms.

Responsibilities

• Support staff-led digital literacy classes and weekly open-lab hours at the Parkside Tech Hub, including providing one-on-one learner assistance.
• Assist with facilitating digital skills training under staff direction using curricula and schedules set by Friends Of Parkside staff.
• Help deliver offsite technology classes at senior buildings, community rooms, and partner locations, including setting up and packing up laptops, hotspots, and class materials.
• Assist staff with developing and adapting course materials that connect digital skills to employment, health, education, and entertainment.
• Maintain and organize training materials, client sign-in sheets, device inventories, and client records under staff direction and applicable program procedures.
• Contribute to the program goal of assisting with at least 24 training sessions and serving 100 unique Tech Hub clients during the service term.
• Support outreach through flyers, door-to-door outreach, tabling at community meetings and events, and drafting digital literacy content for the newsletter, website, and social media for staff review and approval.
• Track outreach contacts, program inquiries, and enrollments each week, and share observations and recommendations about reaching seniors, parents, youth, and other resident groups.
• Assist staff and the AmeriCorps VISTA member with volunteer recruitment, orientation, and scheduling.
• Help prepare volunteer training materials and assist with volunteer orientation under staff supervision.
• Maintain volunteer contact lists, schedules, and hour logs; collect volunteer feedback and share it with staff.
• Contribute to the goal of recruiting and onboarding five community volunteers to support Tech Hub sessions during the term.
• Assist staff with stakeholder engagement, including meeting preparation, note-taking, and drafting follow-up communications for staff review.
• Collect participant registration, attendance, pre- and post-skills assessments, and satisfaction surveys each week; compile monthly summaries for staff review.
• Help update evaluation tools and share findings with staff to inform training strategies.
• Help document program impact through participant stories, photos with consent, and outcome data for partner reports and sustainability planning.
• Organize and maintain program records, partner contact lists, and resource inventories to support continuation of the program after the service term.

Benefits

• $23,300 living stipend, dispersed bi-weekly over the service term.
• $5,220 Segal Education Award through AmeriCorps, applicable to education-related expenses after the program, including repayment of qualifying student loans.
• Healthcare coverage, if applicable.
• Access to childcare benefits.
• Student loan forbearance during the year of service.
• Fully funded ACC Winter Institute, including travel, lodging, and a per diem stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED