Tech Business Analyst Sr

American Electric Power•Columbus, OH

2d•$87,633 - $109,543

About The Position

The Senior Tech Business Analyst works within Waterfall or Agile frameworks with cross-functional technology teams and business partners to deliver reliable technology solutions aligned with AEP standards, architectures, and best practices. The role independently performs intermediate to advanced business and project analysis for medium to large projects. The analyst supports processes and workflows within the Archer GRC platform, including issue resolution, administration and access control, data imports, group and role assignment, and performance troubleshooting. The role also performs requirements elicitation, process and data modeling, project analysis, technology solution design, and support for process redesign and improvement. The position contributes to IT investment portfolio management and strategic planning by evaluating portfolio performance, managing financial resources, prioritizing investments, and advising IT and business leaders. It may also provide training, mentoring, and work direction to team members.

Requirements

Bachelor's degree in computer science, information systems, business, or a related field; or an associate's degree in computer science or a related field plus 2 years of relevant work experience; or a high school diploma/GED plus 4 years of relevant work experience.
At least 5 years of relevant work experience in addition to any experience required to satisfy the education alternative.
Strong communication skills.

Nice To Haves

Working knowledge of Waterfall and Agile frameworks.
Hands-on experience gathering detailed requirements and developing technology solutions.
General understanding of integrated risk management and Governance, Risk, and Compliance (GRC) applications, including RSA Archer.
Experience with Archer or similar IRM/GRC platforms, such as Archer Evolv, AssurX ECOS, Workiva, ServiceNow, Karta, NovaSync, Riskconnect, SigmaFlow, or Fusion.
Experience working with stakeholders in risk management, regulatory compliance, business continuity management, enterprise resilience, security, or enterprise NERC reliability assurance.
Experience engaging with multiple lines of business owners supporting multiple applications.
Experience with internal business processes such as financial management, forecasting, estimating, CITO governance, and incident resolution.
Experience configuring user-submitted service requests, such as notifications, data imports, reports, and dashboards.
Experience as a test lead, including creating test cases, coordinating user acceptance testing, and executing tests.
Experience collaborating with technical leads and end users and participating in peer testing.
Advanced knowledge of ServiceNow, Jira, Microsoft 365, Visio, and Microsoft Project.
Experience administering configurable web-based platforms and with HTML, JavaScript, SQL, C#, and REST APIs.

Responsibilities

Understand stakeholder needs and participate in developing business cases and project scope for medium or large projects.
Enhance and maintain processes and workflows within the Archer GRC platform.
Resolve platform and end-user issues; perform administration and access control tasks, including data imports and group and role creation and assignment.
Debug performance issues and support users through problem diagnosis, troubleshooting, research, and resolution tracking.
Apply business analysis techniques and tools for use case modeling, data modeling, and process mapping.
Create analysis work plans and estimates; facilitate requirements workshops, document requirements, establish business capabilities, and organize and refine assets.
Translate business requirements into conceptual, logical, and physical data models and system configurations.
Participate in process redesign and support process improvements.
Use querying tools and relational database knowledge to support analysis.
Monitor expenditures and manage assets and resources to meet organizational objectives and compliance requirements.
Manage and leverage the IT investment life cycle for a department, from investment mix definition and portfolio planning through communication and results measurement.
Advise IT and business leaders during strategic planning and connect enterprise priorities with technology investment risks and benefits.
Work with IT and stakeholders to develop, prioritize, and execute technology and business portfolio plans.
Analyze portfolio performance and recommend investment-mix changes and opportunities to reduce cost of ownership and improve business competitiveness.
Provide training, mentoring, and work direction to others on the team as needed.