Tech 1 Application Support

Wichita Public Schools•Wichita, KS

1d•Onsite

About The Position

The Application Support technician is under the direct supervision of the Supervisor of Applications Development. Provides client support of new and existing applications thru systems analysis and design, system configuration, troubleshooting, security, resource monitoring, training, testing, specifications and documentation.

Requirements

High school diploma required
Ability to exhibit a professional manner in dealing with customers, staff, and other district personnel
Strong teamwork skills
Extensive knowledge of computer hardware, software, and applications development tools and techniques
Ability to organize and communicate effectively both verbally and in writing
Ability to perform a variety of tasks, change assignments on short notice, and work in a calm and efficient manner
Ability to work independently, organized, and prioritizes work
Adequate knowledge of general accounting procedures and practice
Ability to communicate effectively with a supervisor when their discretion is needed
Ability to provide exceptional customer service
Displays a significant degree of professionalism and confidentiality
Ability to conform to proper standards of professional dress and appearance
Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them
Contact with personnel within the district and with customers and vendors
Will be working under the direct supervision of the department supervisor in order to complete day to day tasks
Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy
Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues
Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service
In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave
Any deviation from assigned hours must have prior approval from the employee's supervisor or building administrator
All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position

Nice To Haves

Bachelor's degree in Management Information Systems or Computer Information Systems preferred
At least one year of experience in a related position preferred

Responsibilities

Pursues a continuous course of study to maintain knowledge of application software
Assists clients with application computer business issues
Documents client requirements and issues
Writes application Request For Proposals
Assists in system disaster recovery
Assists in project planning and management
Assists in the specification and design of new applications
Provides customer application training
Assists in development of user documentation
Monitors and reports software problems to developer or vendor
Supports multiple software applications
Performs general software testing
May use a database query language to research ad-hoc issues
Assists with project presentations
Assists with design and implementation of application security
Assists in developing standards and procedures
Assists in training support staff
Performs other duties as requested by Supervisor of Applications Development and CIO.