Retail POS Support Tech 1

Bass Pro Shops•Springfield, MO

3d•Onsite

About The Position

Under direct supervision, the Retail POS Support Tech 1 provides technical support to the company’s end users over the phone, or remotely via remote access software. Responsibilities include creation of incident tickets for Retail POS Register issues, as well as other daily and project tasks as assigned. They may also perform Operations tasks as assigned.

Requirements

Application Software troubleshooting
Computer Hardware troubleshooting
Analysis and resolution or retail experience encompassing Retail Point of Sale
Ability to apply common sense understanding in order to carry out instructions in written, oral, and diagram form
Good written and verbal communication skills
Ability to work well in a team environment
Willingness to respond to a variety of tickets encompassing Retail issues
Willingness to learn new technologies and skillsets
Excellent customer support skills
Ability to operate various computer-related equipment
Possess active listening skills and conflict mediation skills
Experience with Linux operating and window operating systems

Nice To Haves

Degree in Computer Science recommended but not required

Responsibilities

Respond to telephone calls, e-mails, and Service Desk requests for technical support.
Maintain a sense of urgency while dealing with multiple tasks and turning around service requests and repairs of POS systems as quickly as possible.
Provide support to the retail stores including identifying, researching and resolving technical problems related to POS registers and peripherals.
Maintain all technical documentation as it relates to the support of the hardware and software required for proper register operation and support.
Work with Toshiba Tech Support to order parts and resolve issues.
Work with IT team to identify and implement plans for technology upgrades and deployments.
Willing to work a variable schedule to provide appropriate levels of support to the Retail Stores. This schedule for this position may include working evenings and weekends.