Team Support Staff - BRAINS Clinic (Full-Time)

Pine Rest Christian Mental Health Services•Grand Rapids, MI

2d•$16 - $22•Onsite

About The Position

We are seeking detail‑oriented and service‑focused Team Support Staff to provide administrative and operational support to programs within our Outpatient Clinic. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person‑centered, and recovery‑focused environment.

Requirements

High School Diploma or equivalent required
Minimum of one year of related administrative or support experience required
Strong organizational, communication, and customer service skills
Ability to prioritize tasks and manage workflow independently
Ability to work collaboratively within an interdisciplinary team
Commitment to culturally inclusive, compassionate service
Valid Michigan driver’s license may be required

Nice To Haves

Experience with Microsoft Office applications preferred

Responsibilities

Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally
Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion
Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed
Support clinical and program staff with documentation, transition clinic assistance, and general office coordination
Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements
Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned
Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment
Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values
Maintain required training and competencies and perform additional duties as assigned