Team Support Specialist Customer Sales & Service

SIXT USA•Tulsa, OK

2d•Hybrid

About The Position

As a Team Support Specialist at SIXT, you will play a key role in driving performance, service quality, and team engagement within our Customer Experience operations. Acting as a frontline leader, you will support and develop a team of contact center agents while ensuring a high standard of customer service, operational efficiency, and compliance with company standards. This role is ideal for professionals who thrive in a fast-paced environment, enjoy coaching and developing others, and are passionate about delivering exceptional customer experiences while driving team performance.

Requirements

Associate’s degree or 3–5 years of experience handling high-visibility customer issues, preferably in a call center or customer operations environment
Strong team leadership skills with the ability to motivate, coach, and collaborate effectively across global teams and stakeholders
Highly organized and able to prioritize effectively in a fast-paced, high-volume environment
Strong judgment and problem-solving skills in complex or escalated situations
Clear and professional written and verbal communication skills, with the ability to confidently engage with all levels of leadership, including executive stakeholders

Responsibilities

Lead, coach, and motivate a team of contact center agents, ensuring high performance and a strong customer-first mindset
Monitor and manage team KPIs (call handling time, first call resolution, quality scores, customer satisfaction) to drive performance and accountability
Provide real-time support to agents on escalated or complex customer interactions, ensuring effective resolution
Conduct regular one-on-ones, performance evaluations, and team meetings to support development and engagement
Ensure adherence to scripts, protocols, compliance standards, and company policies
Identify training needs and coordinate coaching and development initiatives to improve team capability