Customer Service and Sales Support Specialist

Amtech•Phoenix, AZ

3d•Hybrid

About The Position

Amtech Organization Summary Founded in 1981, Amtech Systems is a publicly traded company (Nasdaq: ASYS) supplying essential equipment, services and consumables to the semiconductor industry. Our Semiconductor Fabrications Solutions (SFS) business provides consumables, parts and services for power semiconductor and mature node semiconductor OEMs. Our Thermal Process Solutions (TPS) business provides equipment and services for semiconductor advanced packaging applications, electronic assembly and power semiconductor packaging. The company manufactures products in several factories in the US and China and serves global customers. Job Summary: Customer Service and Sales Specialist with strong Project Management skills to join our team in the semiconductor manufacturing industry. This hybrid role combines customer service, inside sales, and project management responsibilities to ensure seamless communication between customers and internal teams while driving sales growth and managing customer-related projects. The ideal candidate will serve as the main point of contact for customers, manage inquiries, process orders, support sales efforts, and coordinate project timelines and deliverables, ensuring projects are completed on time and to specification.

Requirements

Bachelor’s degree in Business, Sales, Engineering, or a related field (or equivalent experience).
2+ years of experience in customer service, inside sales, or project management, preferably within the semiconductor, electronics, or manufacturing industries.
Project Management experience is essential, including the ability to manage timelines, coordinate cross-functional teams, and track deliverables.
Strong CRM (Salesforce, SAP, etc.) and project management software (Microsoft Project, Asana, etc.) experience.
Solid understanding of semiconductor products and applications, with the ability to convey technical information to customers.
Excellent verbal and written communication skills, with a focus on customer interaction and cross-functional collaboration.
Strong problem-solving skills, with the ability to manage complex issues across customer service, sales, and project management.

Nice To Haves

Experience in the semiconductor or electronics manufacturing industries.
Familiarity with the semiconductor production lifecycle, including supply chain constraints, lead times, and quality assurance processes.
Project Management Professional (PMP) or similar certification is a plus.
Prior experience working with technical teams (engineering, production, QA) to manage customer-specific projects

Responsibilities

Serve as the primary contact for customers, addressing inquiries related to semiconductor products, pricing, order statuses, and delivery timelines.
Accurately process customer orders, ensuring coordination with production, logistics, and quality assurance teams to meet customer expectations.
Troubleshoot and resolve customer concerns related to order delays, product issues, or delivery discrepancies. Escalate complex problems to ensure customer satisfaction.
Develop a strong understanding of semiconductor products (ICs, wafers, components) to provide customers with accurate information and guidance.
Build and maintain long-term relationships with customers, following up on orders and ensuring continued satisfaction with our products and services.
Identify and qualify new business opportunities in target industries (automotive, consumer electronics, telecommunications), engaging in proactive outreach to potential clients.
Grow and nurture existing accounts by identifying opportunities for upselling and cross-selling, increasing revenue through effective customer engagement.
Assist the sales team in developing quotes, proposals, and responses to RFQs (Request for Quotation), ensuring timely and accurate information is provided to potential and current customers.
Present technical and competitive advantages of semiconductor solutions to customers, positioning products effectively to meet their needs and drive sales.
Track and manage leads and opportunities in the CRM system, ensuring a steady pipeline of prospects and following through on sales targets.
Manage customer-related projects from initiation to completion, ensuring alignment with production schedules, quality standards, and customer expectations.
Develop and maintain detailed project plans, tracking milestones, timelines, and deliverables to ensure on-time project execution.
Work closely with production, engineering, quality control, and logistics teams to align customer orders and projects with internal capabilities.
Identify potential project risks, such as delays or production challenges, and develop strategies to mitigate these risks. Proactively communicate with customers and internal teams regarding any adjustments.
Serve as a liaison between customers and internal teams, ensuring all stakeholders are aligned on project goals, requirements, and timelines.
Provide regular project status updates to customers and internal management. Maintain accurate project documentation and reports, tracking progress and any changes in scope.