Sales and Customer Support Specialist

C0001225248P•Mesa, AZ

10d•Hybrid

About The Position

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life. Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources. Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration. This is your opportunity to make an impact and rise above the possible. We are seeking a Sales and Customer Support Specialist to join our Sales and Services Team. You will be responsible for assisting site account managers in delivering current and new sales opportunities, contact to customer delivering time sensitive information in accordance with Metso processes, tools, and policies, while utilizing solid customer and sales support practices. Your role plays a crucial part in working closely with customer contacts, site account managers, customer service team and other internal departments as a liaison for customer support. In addition you will support collaborative planning efforts for key accounts. In this position, you will report to Tina Edmonds, Services Inside Sales & Contract Manager. The position is mainly located in Mesa, Arizona but we are happy to offer flexible working arrangements, including hybrid options. However, it involves up to 30% travel within Mesa, Arizona. You will join a team of Sales and Customer Support Specialists responsible for stakeholder communication and relationship management (customers, suppliers, internal units).

Requirements

You have 3+ years of experience in customer relationship management.
Working knowledge of SAP and CRM systems is desirable.
You excel in dealing with customers, vendors, and colleagues, with great verbal and written communication skills.
You possess enhanced client management and business literacy skills.
Positive interpersonal and negotiation skills are your skills.
You can control multiple conflicting priorities in a complex environment.
You understand domestic and international matters to meet global needs.
You are flexible and available to interact with customers as required, taking initiative to anticipate their needs and make recommendations.

Responsibilities

Complete FCX-Metso LineOfSight2.0 planning and coordination meetings across FCX site planners/buyers, the Metso Freeport Team Leader, and MO quote & order management services.
Oversee lessons learned, identify improvement opportunities, and provide valuable feedback to stakeholders.
Participate in customer meetings and site visits to build positive relationships and understand their needs.
Take on special projects based on business needs, showcasing your versatility and problem-solving skills.
Collaborate with the customer service team to support warranty process RCA and resolution.
Ensure timely updates in Installed Base for accurate information management.
Provide technical and cost input for sales cases and proposals.
Adhere to Metso Safety standards and complete necessary training for customer site visits.