Customer and Sales Support Supervisor

Waste Management, Inc. (WM)

3d•$68,500 - $80,000•Remote

About The Position

Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners. Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery. Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards.

Requirements

Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
3 years of related work experience (in addition to education requirement)
Must live and work in US.
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative.

Nice To Haves

Valid driver's license

Responsibilities

Provide day‑to‑day supervision, coaching, and support for team members.
Conduct regular check ins, one on ones, professional development, and performance discussions.
Identify skill gaps and development needs; partner with management on action plans.
Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines.
Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues.
Assist with onboarding and ongoing training of new and existing team members.
Act as an interdepartmental liaison to resolve issues and strengthen partnerships.
Partner cross functionally to improve data quality, handoffs, and system compliance.
Conduct quality assurance reviews of the team’s work products and deliverables.
Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge.
Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting).
Provide regular updates, insights, and reports on performance trends, risks, and workload.
Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance.
Performs special projects and other duties as assigned by the supervisor or Manager.