Team Supervisor

Mercy Housing & Shelter Corp•Hartford, CT

22h•Onsite

About The Position

The Team Supervisor is responsible for the overall function and implementation of case management programs, ensuring high-quality services aligned with the mission of Mercy Housing and Shelter Corporation. The position oversees 50 assigned cases and provides guidance, assistance, and oversight to Community Social Workers I and II and a Peer Support Specialist, while also supporting the Director of Program Services. The role maintains relationships with community agencies and partners, participates in community collaborations and provider meetings, and facilitates regular case management meetings, including scheduling and note taking. The Team Supervisor manages staff workflow, training, schedules, supervision, performance evaluation, documentation, and program monitoring. The role also maintains a caseload, helping clients work toward recovery goals, self-sufficiency, and safe, stable, affordable housing. Work is scheduled Monday through Friday, 8:30 a.m. to 4:30 p.m., with flexibility for occasional nights and weekends when necessary, at 211 Wethersfield Avenue, Hartford, Connecticut.

Requirements

Bachelor’s degree from a four-year college or university, or two to three years of related experience and/or training, or an equivalent combination of education and experience.
Experience or training preferably involving homeless persons and/or people with mental illness or substance abuse.
Valid Connecticut driver’s license, clean driving record, and proof of automobile insurance.
Ability to work independently, take initiative, and make decisions.
Excellent interpersonal skills and ability to set boundaries with clients.
Ability to collaborate with community organizations and supervisors.
Excellent verbal and written communication skills, including in virtual settings.
Excellent organizational skills and attention to detail.
Strong time management skills and ability to prioritize tasks.
Strong analytical and problem-solving skills and a can-do attitude.
Ability to adapt to the needs of the organization, volunteers, and grant requirements.
Ability to lift boxes and other materials weighing up to 20 pounds.

Nice To Haves

Bilingual Spanish/English skills are encouraged.

Responsibilities

Manage workflow for Community Social Workers and the Peer Support Specialist by defining goals, communicating objectives, and monitoring performance.
Train new hires in case management and train new Community Social Workers in Smartsheet, DDAP, and/or HMIS.
Create and maintain team schedules using Outlook, including approving PTO and timecard exceptions.
Provide weekly or monthly documented supervision to Community Social Workers and the Peer Support Specialist, and upload supervision notes and feedback.
Maintain and audit client case files to ensure required documentation, including ROIs, financials, and leases, is up to date.
Monitor Smartsheet, DDAP, and HMIS monthly for data input and integrity.
Oversee timely completion of required documentation, including case notes, assessments, and complete case files, in accordance with funder and agency policies.
Work with the QA Director to monitor programs.
Complete annual formal evaluations and 90-day evaluations for new hires.
Work with the Director and HR on staff morale and office environment issues or improvements.
Document employee disciplinary or performance issues.
Review critical incident reports, follow up as necessary, inform the direct supervisor of incidents, and maintain a file of critical incident reports.
Attend required biweekly or monthly meetings with CHR/other HERO service providers, DMHAS, GH CAN, and other providers.
Maintain a caseload and assess client habits and behavior patterns relevant to obtaining and maintaining stable housing, recovery goals, and involvement with providers and community resources.
Help clients develop and implement recovery plans supporting self-sufficiency, secure and affordable housing, and recovery.
Assist clients with budgeting, employment searches, childcare and parenting resources, permanent housing, medical issues, transportation, and other needs.
Advocate and mediate for clients regarding conflicts in care or services and landlord or property management concerns.
Maintain cooperative relationships with community agencies and partners and participate in community collaborations.
Facilitate regular case management meetings, including scheduling and note taking.