Team Member-Sparta

Family Farm and Home•Sparta, MI

7d•Onsite

About The Position

Family Farm and Home is a family-owned and operated retail company with 71 locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. The Team Member contributes to the company's mission of providing exceptional service, products, and prices that meet customers' lifestyle needs. The role supports daily store operations and customer service. Duties include welcoming and assisting customers, operating the cash register and following cash-handling procedures, stocking and recovering merchandise, completing online orders and special orders, supporting promotions and financing programs, assembling products and displays, and maintaining store cleanliness, merchandising, and safety standards. Team Members also use company systems to receive communications, complete assigned tasks, process transactions and orders, and implement planograms and layouts. The position requires a flexible schedule that includes weekends, evenings, and holidays, and the ability to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Be able to work a flexible schedule, including weekends, evenings, and holidays.
Commit to excellent customer service and customer satisfaction.
Communicate clearly and effectively with customers and other team members.
Have organizational skills, attention to detail, and the ability to multitask.
Have knowledge of basic computer systems.
Be able to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home's mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiative, financing, and Item of the Month.
Answer phone calls professionally and assist customers in the store and on company-supported internet sites, including processing special orders.
Use the POS system to check out customers and follow cash-handling processes and procedures.
Use On the Go to complete planograms and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Support and promote customer use of financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance prices, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety concerns and potential shoplifting, and communicate issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness in the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.