Team Member-Sparta

Family Farm and Home•Sparta, MI

6d•Onsite

About The Position

Family Farm and Home Team Members contribute to the company’s mission of providing exceptional service, products, and prices that fulfill customers’ lifestyle needs. The role supports daily store operations and maintenance, including stocking and back-stock placement, product recovery and assembly, cash-register operations, and general cleanliness. Team Members serve customers in the store and through supported internet sites, assist with special orders and online orders, and help maintain merchandising, safety, and operational standards. The position requires a flexible schedule, including weekends, evenings, and holidays, and the ability to perform physical tasks such as standing for extended periods and lifting up to 50 pounds.

Requirements

Ability to work a flexible schedule, including weekends, evenings, and holidays.
Commitment to excellent customer service and customer satisfaction.
Ability to communicate clearly and effectively with customers and team members.
Organizational skills, attention to detail, and ability to multitask.
Knowledge of basic computer systems.
Ability to stand for extended periods and reach, bend, twist, kneel, and lift up to 50 pounds.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Execute daily operational goals and priorities assigned by store management.
Use Farm Hand to receive communications and tasks from the corporate office and store management.
Greet customers entering and exiting the store and interact with them in a pleasant, positive manner.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, add-on initiatives, financing, and Item of the Month.
Answer phone calls professionally and assist customers in-store, on supported internet sites, and with special orders.
Use the POS system to check out customers and follow cash-handling procedures.
Use On the Go to complete POGs and mass layouts in the correct locations according to the store layout.
Use Harvester to complete online customer orders.
Explain and promote financing options and use current financing websites to complete customer credit inquiries.
Assist with promotional signage, price changes, clearance pricing, and other in-store signage as directed.
Assist with freight, recovery, and out-of-stock processes.
Achieve passing scores on corporate store audits, assessments, and store walks.
Monitor in-store safety concerns and potential shoplifting, and communicate issues to store management.
Uphold and support company loss-prevention measures.
Operate a forklift and/or pallet jack safely and efficiently, if at least 18 years old.
Assist with building and assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving area, cash office, register area, restrooms, and break room.
Uphold merchandising, cleanliness, and safety standards.
Assist with completing the Daily Operational Standards checklist.
Contribute to a positive working environment for all team members.
Perform other duties assigned by store management or company officials.