SPARTA - Customer Service Representative

City of Spartanburg • Spartanburg, SC

1d

About The Position

The Customer Service Representative provides information to the public about the general operation of the transit system and serves as a liaison between passengers and the Assistant General Manager. The position also assists drivers in performing their assignments as needed and supports SPARTA operations through passenger assistance, sales, recordkeeping, and communications.

Requirements

• High school diploma, GED, or equivalent certificate of competency.
• At least one year of work experience as a telephone operator, receptionist, customer service representative, bank teller, public transit operator, dispatcher, or an equivalent combination of training and experience.
• Ability to consistently work within a team framework.
• Ability to problem-solve and learn and remember routes, schedules, fares, and general SPARTA functions.
• Ability to accurately and honestly maintain and report revenue activities.
• Knowledge of modern office practices and procedures, personal computers and machines, English, and arithmetic.
• Ability to make and keep accurate records, complete forms, and perform job functions without constant direction from an immediate supervisor.
• Ability to communicate clearly and accurately with SPARTA passengers, the public, and coworkers, and to establish and maintain good public and employee relations.
• Ability to rapidly learn the activities, policies, and procedures of the Operation Department.
• General knowledge of the street and roadway network of the City of Spartanburg.
• Ability to handle and follow through on a large volume of telephone inquiries and radio transmissions quickly, courteously, and accurately.
• Ability to act quickly and effectively in emergency situations.
• Ability to work a weekend shift.

Responsibilities

• Provide timely information to the public about bus arrivals and departures.
• Clean the Passenger Center on a regularly scheduled basis.
• Call the police when needed.
• Assist drivers whenever possible.
• Sell SPARTA passes and other revenue items as needed.
• Maintain accurate reconciliation records of all revenue items sold.
• Dispatch information to SPARTA operators and receive information about operational variations, including route delays, traffic reports, detours, and passenger problems; relay information to appropriate personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED