Seasonal Team Member - Regal El Dorado Hills

Regal Theatres • El Dorado Hills, CA

2d • Onsite

About The Position

Team members work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service. Duties include maintaining regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning, and complying with the company dress code. Specific responsibilities vary by assignment and may include guest service, sales, theatre operations, food safety, and maintaining clean and safe areas.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
• If assigned alcohol sales or service duties at a theatre that sells alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, recognize possible causes and alternatives, and reach evidence-based conclusions.
• Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands described for the position, with reasonable accommodations available for individuals with disabilities.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Box Office: Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Box Office: Upsell Premium Viewing Experience options such as 3D, RPX, and IMAX, and promote the Regal Crown Club program.
• Box Office: Sell tickets in accordance with the MPAA rating system and company policy.
• Box Office: Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
• Concession: Operate the POS system and accurately handle payment methods, redeemed coupons, and concession stock inventory.
• Concession: Promote the Regal Crown Club program; upsell and suggest products; and operate, prepare, and clean concession equipment.
• Concession: Comply with local, state, and federal food safety laws and applicable laws concerning breaks and meal periods.
• Concession: Maintain current required alcohol certification and training where applicable; meet legal age requirements when assigned to sell or serve alcohol.
• Read and understand training materials covering topics such as sexual harassment and discrimination.
• Usher: Tear tickets, collect and deposit the appropriate ticket stub, and direct patrons to auditoriums.
• Usher: Inspect backpacks and packages when applicable, manage crowd control, and help guests find seats when necessary.
• Usher: Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, film or content theft, and a safe, quality environment.
• Report problems, discrepancies, or unusual situations at the theatre to management.
• Perform in-auditorium auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment cleanliness and operation.
• Assist with opening and closing duties as assigned by management.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed